Get matched with top wood stairs and railings installers and replacers in Portsmouth, VA

"We are very pleased with our new exterior stairs and railings. We have a yard with challenges and Ross handled them all, leaving us with sturdy and attractive stairs. We also appreciated the great communication and responsiveness. All in all we are happy with the results and would not hesitate to work with Ross again!"

"Perfectly! The work was completed on time (ahead of schedule) and within budget. The team took the time to educate and help with selection decisions, managed our changing requirements effortlessly, provided a transparent and thorough cost proposal, and most importantly, produced an outstanding product. Simply excellent work all around. The deck is beautiful, as you can see. We went with clear No 1 decking and white vinyl handrails with black balusters, trimmed with a white lattice skirt. Quality craftsmanship is evident in every aspect. I very highly recommend Ripwood Customs. I would not hesitate to have them back, and will be telling my friends and neighbors about them for sure. Five Stars."

"Darin and his assistant arrived on time and wasted no time in setting up to clean my gutters (two stories worth). They also replaced about ten feet of wood trim around my chimney and painted (I provided the paint). It took about 3 hours to do the work because at first they had the wrong type of wood trim and had to run out to get the right kind. I appreciate them coming out and they did a superb job. Highly recommended.
"

"The good:
- The people were friendly for the most part
- They did good work in some ways
- Their subcontractors did good work
- They gave us a quartz counter top "for free" for our desk
- They did a couple extra things without charging us
- Everything looks good (if you don't look too closely)
The bad:
- I did not like the communication in the beginning, but I hoped, based on the reviews they got, that they would do a good job. I was disappointed with a lot of things - see below.
- I had to prepare my own detailed cost estimate (based on their difficult to understand e-mails) and get them to let me know if my estimate was correct or not. They would only give me a lump sum price and very little detail on what I was getting.
- They seemed to have never worked with the Cabinet Factory before. It was almost impossible to get any information about the cabinets we bought prior to signing a contract. Neither Get It Done (GID) or the Cabinet Factory wanted to talk to us about them. In the beginning I asked for no fiberboard and ended up with lots of fiberboard. Also, GID apparently does not know what fiberboard is - they were trying to tell me the kick-boards were not fiberboard (they are). The cabinets seem pretty low quality although at the time I was told by the Cabinet Factory that the cabinets I was getting were good quality and approaching the cost of the high end cabinets. One of the sliders in the pantry broke right away because there was too much weight. I never had this problem with my previous cabinets.
- They used wax crayon as paint in many locations on the cabinets. This is bad because it is not intended as paint, it is sticky, and wipes off easily.
- They told me it would be $100 more per fixture (about $1000) for LED under cabinet lighting. I still don't understand why they say it costs that much more. The lights they installed get very hot.
- There was very little attention to detail. They were going to stop the peninsula cabinets about 6 inches short of the end of the floor tile. It would have looked really silly - fortunately, I caught it in time and got them to adjust it.
- They put two joints in my crown molding about 12 inches apart and did a poor job with the joints. It looks very bad.
- The painting of the walls was bad. They missed lots of areas and they wanted me to mark all the areas they missed for them.
- They did not plan out the closet desk and shelves well at all. I told them I wanted a shelf for a TV, and they gave me shelves that weren't wide enough. Then they rigged it to work after lots of discussion.
"

"Good. They even cleaned the wood trim of paint that ton it previously.
"

"We bought a deal on Angie's List that resulted in significant discount from what a normal quote would have been, so they get an A+ on price.  The Belletto staff was friendly over phone, but service-wise, they had to delay our concrete replacement by over a month.  First it was because they were backed up; then it was because their "concrete truck broke."  After finishing the concrete and letting it dry, they were supposed to finish the job by replacing our front porch pole so that it could support the weight of the roof.  That was scheduled for a date that was two months after they initially replaced the concrete...not sure why.  But interestingly, they happened to be in the neighborhood on random weekday in mid-December and offered to install the pole.  It was pure luck that we happened to be home that day because we both work full time jobs on weekdays...  We didn't anticipate them coming so we had to rush to Lowe's to buy the pole while they waited in front of our house.  I suppose it was nice of them to wait.



Overall, we are satisfied with their work.  However the scheduling issues were a little annoying to deal with because first they kept postponing initiation of the work, and then they unexpectedly showed up early to finish the last part.  Nonetheless, it wasn't too bad and we managed to get it done...  I give them an A simply because I saved several hundred dollars, which was worth some of the scheduling nuances.
"

"Follow up visit needed to repair a handful of shingles and replace seals around vents."

"I initially contacted Tommy through the Angie's List website, and he called me promptly to set up an appointment to visit my home and review the work I wanted done. He then followed up with an email giving me a quote for the work. Since I felt the quoted price was reasonable and he had such good reviews, we scheduled the work for the next week. I became ill later that week, and Tommy worked with me to reschedule. On the first work day, Tommy and his assistant, Lou, arrived as scheduled at 9:00 a.m. and immediately began covering furniture with clean plastic, tenting kitchen cabinets, covering floors with drop cloths, and taping woodwork. Smaller items, such as dining room chairs, were even moved into the garage. Although I offered them lunch, both said that they preferred to work straight through the day. Since I still was not feeling well, I ended up going into a bedroom to lie down and ended up falling asleep. When I awoke at 5:30, they had left, but not before removing all plastic and drop cloths, replacing the furniture, and sweeping the floor. The second day went much as the first, except that I changed my mind about the color for one of the rooms, and Tommy made a special trip to the paint store to get the new paint. The bedroom, bathroom, and den were completed that day, the plaster in the garage was repaired, and Tommy installed the under-cabinet lighting (not normally one of their services but done as a special favor since I had no one else to do it). My house was left in perfect order when they finished, and they even borrowed my vacuum to make sure that the floors were left clean. I have nothing but positive things to say about my experience with Always Painting by Tommy. Not only is the quality of their work outstanding, but I felt that their prices were fair. They were prompt and reliable and provided good follow through when minor issues arose. Both Tommy and Lou are gentlemen who conduct themselves professionally, take obvious pride in their work, and go out of their way to try to please the customer. I have already had them back for another smaller painting job and would not hesitate to recommend them to others who might need their services. In fact, a family member who is renovating a house will be calling them for a quotation when they are ready to paint this spring.
"

"We are writing to rave about Geoff's work. We had two projects; one was a small shower downstairs and one was a complete remodel upstairs. After seeing the shower Geoff rebuilt for us, we asked Geoff to work on the remodel. I must say in the small space to which Geoff had to work with, he did an amazing job. It went beyond our expections, in particular, the glass shower door. The tile work is beautiful so having the glass door really made it pop. As for our bigger project upstairs, the complete remodel, I think only photos can do it justice. We do want to add that Geoff was very patient with us and guided us with design ideas while being cautious not to push toward up selling. What was important to us is that Geoff addressed all our concerns; trying to minimize the impact to our house, constantly updating us, offering the 2nd job after the first job, and the high quality of his work. From the beginning to the end of the project, Geoff is always accessible. He called us, texted us and emailed us. Anyone who is looking for a contractor knows that is a rare quality. We highly recommend Geoff Byers and First Quality Contracting LLC."

"Good, we had them do a fireplace and I knew it was not easy but they did a very good job on it, then the kitchen and hallway was next, very good."