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"Excellent! Brent was a great communicator, courteous, knowledgeable, and efficient Highly recommend this company. Matthew also assisted with repairing our garage door. Great attitudes."

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The garage door was acting up for about 3 weeks. It would stop closing and would prop open again. Well the garage door finally broke. We could not see what the problem was. We attempted to open the garage door manually but could not seem to get that working either.  I was very distraught, we had appointments that we would not be able to keep and needed to reschedule  I immediately called Authentic Garage doors.  The office rep was very helpful and had someone come out to our home within the next 2 hours..

I have to tell you that I am pleased with this vendor, especially since there was no charge for the fix. They took full responsibility for not installing the spring to a stud in the wall.  They did not charge us anything. This is why we will use them again.

I do have to mention that the representative that was sent needs to go to customer service class.  When I opened the door, I was confronted by an order to move the cars out of the garage.  It took me a second to realize who he was. I then mentioned I could not get the garage door open. He said he already did it and walked away.  

He was at his truck cutting materials when my husband and I approached him.  I asked him if he knew why it broke and he told me to calm down.  I looked at my husband and walked inside.  My husband then asked him if anything else needed to be moved for him and he told him to get out of the garage because it was dangerous.  As my husband was going back inside, the representative said that he was not going to be able to fix it.  He was going to have to call the guy that came out before (1 year ago).

My husband went inside and said to give the rep some space - he seemed overwhelmed. There was a lot of loud bangs and bumps. When he knocked on our garage door, we came out. He was already walking away to his truck when he said it was fixed.  I asked if the other parts of the garage door opener looked o.k..  He didn't stop walking and said yes.  I asked what did we owe him. He said nothing.  Before he drove away, I asked why is there no charge?  He said because the job was not completed correctly last year.

As he drove down the street, I told my husband, we do not even have a slip to show the work that was done today.  I do not even know the individual's name so I can make sure to ask that we do not have him service our garage door in the future.  

I hope the company does something. This type of experience could result in bad publicity.

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"For the actual garage door, that was the price.  We did contract with them to do additional work of insulating the garage door the same day that he was here.  There was no additional cost for what they had stated that they would do for us with the garage door opener.  In fact they actually upgraded it because the one that they were suppose to install wasn't available.  So we upgraded to the next level.  It was installed on January 24th of 2017.  I think the price was better than what we had seen.  We were very very satisfied, in fact, it went above and beyond our expectations."

"After calling to say they would be late due to a previous job taking longer than expected, they showed up at the revised time. Fernando was very pleasant, polite, and business like. Checked my problem, gave me two options from which I selected having the door fully serviced (was only 5 years since the last time....probably just a little overdue....). He did the requested servicing and everything is working fine now. Next time I need service on my garage door, they are the only ones I will call."

"Josh, the serviceman from A1 Garage Door, was on time, did a complete inspection of both garage doors, found the problem, serviced completely both doors and within a few hours . He explained everything he did, and reprogrammed our garage openers. We were very happy with this entire process."

"Beyond our expectations. We were told automatic garage door couldn't be installed. Installer made it work. Door is quiet, works marvelously. All personnel we have been in contact with have been courteous, friendly, helpful. Appointments are on time, sometimes sooner. We are both elderly and this door is such a benefit for us. We are on fixed income and found costs to be very reasonable."

"The service technician did a very efficient job of analyzing the problem and replacing the defective opener. He was very knowledgeable and friendly. I was very happy and satisfied with the service from Julian and Diamond Garage doors."

"This is the best garage door/opener company going around the Flagstaff AZ and surrounding area. I live in the woods and they came and repaired/serviced the double garage door and opener. Prompt service as they were here on time. Customer service at its best. Can't say enough about Frank and Jason. Highly recommend Canyon State Door Co. for sure............................"

"Great service! Needed an emergency door replacement, and they came out and installed that same day! Great guy also, took extra time to answer my questions and explained everything to me in detail!"

"We had a garage door malfunction on a Monday where the garage door wouldn't close. We called two companies and neither was able to come out until Wednesday. Since we were leaving Tuesday, we needed immediate service. Prescott Garage Door did some juggling of their schedule and had someone out on Monday. Great service with a courteous serviceman."