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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________ "

Mason's Mark Stone Veneer is a local full-service manufacturer and installer of high quality, realistic cast stone veneer used in the construction and landscaping industry. Nationwide Product Sales and Delivery (Shipping Quotes Available). Our mission is to provide the most realistic and highest quality stone veneer for the absolute best price in the industry! We take great pride in our craftsmanship and we hope that it shows in every stone. Our small family owned and operated business seeks to satisfy our customers with a beautiful finished product that will last for decades!

"The landscaping and planting was done last autumn, and the results can now begin to be seen this spring. Although I suspect this project was a bit different than their norm, they really nailed the look and feel that I was after. In addition, they suggested some enhancements such as a woodland path and small sitting area (in which I will place a bench) that add nicely to the feel of the place. The staff were hard working, friendly, and responsive to questions and suggestions. <br /> As is probably usual, there were a few minor issues that arose (and I'm pretty picky), but these were rectified to my satisfaction and with good nature. <br /> I will likely use them again for another project a year from now. <br /> <br />"

"Exemplary service. I had the perfect amount of lumber with the alotted number of extra boards (for which Tague planned). Tague even agreed to pick up the extra for me. <br /> They are an incredible place with kind, skilled, professionals. <br /> The lumber is Grade 1 - straight with minimal knots!! <br /> <br />"

30+ years of experience. I am licensed and insured. We do everything from new construction to remodeling. I also do custom wood work.

We offer 10% off all labor with the mention of this listing.

Since we started designing and manufacturing pergolas in 2013, we have always stayed ahead of the competition when it comes to product quality and cost. With this combination, we are able to provide a superior product while keeping the end customers cost very competitive to any other companies.

We're a full residential remodeling company specializing in bathroom remodeling. We can offer our customers 40+ years of combined experience. Our goal is to offer partial to full bath remodels in 2-5 days for less than the competition charges for basic shower installations. We also do basic kitchen remodels which includes cabinets, laminate counter tops and vinyl plank flooring in 7 days or less