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"I used Greenlee to replace my water heater. They replied to my inquiry for service very quickly, even though it was after normal business hours. They were responsive and professional assisting me in determining the best solution for me. They arrived quickly and on time. Their work was fast and they did a great job of removing my old water heater and installing the new one. Everyone with whom I had contact was friendly and professional. They will be handling any future plumbing work that I have."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Estes has been providing my service for approximately 10 years. Always prompt, courteous and very accommodating. They recently (June 2019) replaced my hot water heater and installed new HVAC system. An awesome crew performed the installation and was very thorough in explaining all of the new components to me. Also the gentleman who came to my home when the unit needed replacing was extremely knowledgeable, very friendly and insured that all of my questions and concerns were addressed before he left."

"They replaced my water heater and did a great job."

"Fayetteville, GA. I had a water leak in front of my house. Rooter Pro Plumbing GA came early before their appointed time. They explained what the process and the cost to repair vs replacing. After an agreed service, they began the work and had it completed under two hours. Great customer service! I would recommend the company."

"I had a main water supply leak and they not only responded in the same day but made the repair in a couple of hours (for a reasonable price). They are very professional, explained the options and cleaned up when they finished. Very professional plumbers."

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"StratCo. Services was amazing. Their team was prompt, professional, and incredibly knowledgeable. They replaced my outdated water heater and left everything spotless. I highly recommend them to anyone in the Atlanta area!""

"Noticed a small amount of water in my hot water heater pan last week and knew it could let go at any moment and flood the basement so I called K&M. They came out the next morning (could have come out that afternoon but I was not available), got to work, removed the old tank and put in the new tank in a quick and professional manner. They explained each step and made sure I understood what they were doing. When finished, they took the old tank, cleaned up and left the area better than they found it. Would highly recommend."

Here at bluefrog Plumbing + Drain of Alpharetta, we are locally owned and operated. No job is too big or too small. Call us today for a free estimate!