Get matched with top vinyl liner for swimming pool replacement pros in Richmond, VA

"Our pool is 35+ years old. Watermark Pool Services updated our pool with new tile, new coping and new plaster about 10 years ago. This year, we needed a few repairs, plus my husband always wanted sky blue plaster. This company's work crews are knowledgeable, efficient and courteous. I wouldn't want any other company but Watermark doing the work on my pool! We absolutely love our "new" pool and the blue plaster looks amazing!"

"I had a noisy pool pump and motor failing and was concerned it would be a real issue going out when I was at work during the week. I contacted Finn's late on a Saturday afternoon leaving a message with the answering service. Sean returned my call within hours that day. I explained the problem and he told me he could stop by early next week. On early Monday morning Sean was at the house assessing the situation. I wanted the pump, motor, and filters system to be working like new. We made a fair cost projection and he said it may be a couple of days. On Tuesday morning the next day Finn's had crews at the house with all the new equipment and performed the work within 2 hours. I now have a properly working system that is quiet. Finn's has the professional knowledge and was not trying to over sell me on anything. Finn's just did what's right. I am totally impressed with the response and installation. I would recommend and use Finn's again in the future."

"They make it sound like they do a lot for your closing, but they don't. and it's not cheap. They had me buy $300 worth of chemicals and put them in myself. They didn't bother to check the water or cleanliness. And then told me I had to pay for a plug (which should be included in the price of the closing). Then another $250 for the closing."

"Mike and team from Hawaiian Pool and Spa recently replaced my inground pool liner. They did a great job and stuck with the project until completed. I had some additional issues that pop up (failed pump and leaky light) which they also fixed. Would recommend and use them again."

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"I purchased 11 windows from fairway on 6/27 with a 4-8 week timeframe. They said it may run up to 9-12 weeks due to supply delays and that was fine with me. After 3 months I contacted them and was told they aren’t in with no estimated arrival date. I continued to call and sometimes I was able to get through to the receptionist who was always in her car and didn’t have any additional information to provide. She would always say that Gary would get in contact with me but out of all the calls I made, I was only able to speak to him once. I continued calling and by late October they finally said 5 were in and agreed to install them which was done on 10/31 and said they would discount me $150.. They did not notify me that they were coming to install on that day and left the door to my unit open but at least half were done so I was somewhat relieved!! I proceeded to call until late December and they continued to say no windows. At this point, I asked to cancel them because I was looking at selling and since over 6 months had passed I no longer had need for them. They said this wasn’t an option and that it would have to be canceled through the manufacturer. I asked for that number but they wouldn’t provide it and said she would have to call to check. No update was ever given. Now we are at mid March, a full 9 months since ordering and I have given up on receiving the windows. They required half a deposit upfront which was 2001.58. The windows that I did not receive were going to require more work removing the steel so they were more expensive than the 5 I did get. So in short, over the last 9 months, I ended up receiving half my order and paid $2000 of the $4000 bill but only received $1375 worth of my order. I feel liked I was scammed out of my money for services that were never going to be provided and I just want a return of my deposit that was taken from me. Now after seeing how many others are in the reviews experiencing the same thing I filed a complaint with BBB and my credit card company."