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"Donald Rogerson responded very quickly, analyzed the photos I sent him, knew exactly what to bring, and provided a very reasonable quote over the phone. He reassured me from the start, and took control of the situation with the utmost professionalism and clear communication. His work was impeccable, and he even insisted on cleaning up. I heartily recommend him, not only for water heater issues, but for any indoor plumbing need. He will certainly be my plumber from now on."

"They replaced my leaking water heater. Their price was far bettet than the cost of installation for a water heater from Home Depot."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Cool Air Mechanical replaced two heaters and AC units in my house that were old and end of life. I have to say one major thing about this company: They are fully professional. 1. They show up on time. 2. They accepted a last-minute request that made the installation superb. 3. They were meticulous on all details. 4. Everything was as clean as when they came in. 5. They were all so very polite and accommodating with any question I had. 6. It is a fully competent staff that, after looking at a job they completed, leaves it looking better than when they started. Of all the contractors that I have had in the past 10 years, they are the only one that has surpassed my expectations. Great job by Elio, Moises, Jean P., Berny and Morris. You guys are the greatest!"

"My water heater got flooded due to the recent hurricane rains. Chen Plumbing came out same day and was able to get a new water heater installed in less than an hour. I appreciate their technician's professionalism and attention to detail as well. Thank you!"

"It was time to replace our leaking water heater and Rooter Pro Xpress came to the rescue. The team was prepared with options for replacements, once we made a selection our water heater was installed same day. The installation was fantastic and went smoothly. Very good company to work with."

"Mr. Ed installed my hot water heater and installed all my bathroom toilets. Mr Ed did an excellent job. He is very professional and kind."

"My water main pipe was replaced, A-Total plumbing beat the competitors quates, their plumber Brad was friendly and professional. He did everything he could to ensure that I am satisfied as a customer."

"Last year (2021), I hired Casteel to upgrade my HVAC system, tankless water heater, update the pipes in my basement, install a pump for washing machine and bring my electricity. I have a brink home the was built in 1955 and had not had any major repairs since 1985. Everyone I spoke to during the process of consulting and repair was professional, kind and courteous. They always kept an open line of communication and were willing to adjust their schedule according to emergency circumstances that happened in my family. From the products they used to the quality of the workmanship, I am still very pleased with outcome. They respected not only my time but my property too. I will definitely hire them again. I highly recommend them to anyone in the Atlanta, GA area."

"Did a great job. Well, I mean, they did a great job. I definitely was not completely, you know, like I said. It's working, the water's back on, the meters. I mean, I had a very bad leak on the system, and so they needed to To replace the entire water line from the shutoff. at the city all the way to the house and they were they they had to cut a trench to bury it and they were here there was three guys and they were here about Maybe two and a half, 3 h working, and they got it all done. So, I mean, as far as I'm concerned, the war's back on. Everything's working. I can't complain. And they did it for the price that they did, because they, you know, they did, there was no price change or anything like that. So they did exactly what they estimated to be."