Get matched with top central a/c service or repairers in Roxbury, MA

"Terrific experience. Scheduling was easy. My technician, Guy, gave me a call ahead of time, hit the time he said he'd be here and was courteous and efficient. I ran a large mechanical contracting business for years so understand this business. Guy ran through his checks on what is a fairly complex home system. He pointed out problems that were minor, major, or had the potential to be major. We discussed options and timing. Since our system is old, it will be difficult to repair some of the parts and pieces while others would be fairly standard. We may want to look at a new system this summer to avoid a major problem during a future heating season. I will definitely be talking to Sila."

"My central air system went down in the middle of a heat wave and virtually every HVAC repair service that I called told me that they weren t taking new clients and couldn t help me. I contacted Chris through home advisor and he agreed to help me out. He promptly came to my house, identified my problem, and ordered parts. When the parts arrived he immediately came back and installed them and I was up and running. Chris identified and fixed my problem and the entire process took only 2 days. On top of that, the price was more than reasonable and Chris is a super nice guy. I highly recommend Chris because he is a skilled and professional technician."

"Very kind person, very flexible on time he went over and above to finish the job the same day I call for service, I really appreciate his work."

"Had a central air system installed on 8/2/21 by Marcin and his 2 associates. Great job, good people to deal with. I recommend this company. Lauri Pekkala"

"My Central AC unit went out; the box outside smelled like something had fried. I called NETR, and they said they would send a technican over in a week. The technician came on time and promptly inspected the unit. He reported that the capacitor had blown, and told me that he had a spare back in his van. The labor was covered by the diagnostic site visit fee, it was just the parts cost. I told him to proceed and he replaced it. My AC was back up and running within the hour."

"My central AC unit has been broken for several years. intermittently working during hot summers. I've had several HVAC companies come to diagnose and all of them told me different things: replace the whole system, new lines, etc. potentially costing tens of thousands of dollars. So I decided to troubleshoot by myself and pinpointed the issue: the filter dryer needed to be replaced. No company wanted to do this small job. I called Emerald HVAC and told them about my issue, they sent in José, who diagnosed the issue to be what I said. He replaced the filter dryer and the AC unit works perfectly now after several years! In short, Emerald HVAC will be my first choice for any HVAC work in the future. They are honest, professional, and reasonably priced. I recommend them without reservation!"

"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

Over 6 years experience

"Great thorough service. Polite, tech-savvy, they put up with the dogs. "

"The team of 3 arrived as promised! They set up the work station by spreading cover on the floor to protect my tiles. That was very satisfying to me. They were actually busy working diligently throughout the day. They provided 3 space heaters for my use if I needed. I was informed of what was going on that needed my attention. The end product seemed very good although it is too early to judge its quality. This review would have been rated with 5 stars, but I have concerns in some areas. First, the height of the exhaust pipe was shorter than I had expected. Their reasoning for not raising the exhaust pipe is not accurate. They claimed my windows were in the way. There is a clear pathway to place the the pipe if they had wanted. I’m still concerned about the exhaust fumes entering my living room if the window is open. I was told quality inspection would be performed, that has not happened yet. I hope it happens! Second, the thermostat wiring on the second floor or zone 3 does not have common wire C. The bypass that was installed in the Teco relay system didn’t work. It worked briefly for short time and then stopped. When I contacted the sales agent, he referred me to the office to explain my issue. I thought he was going to take me out of the loop as most customer satisfaction oriented company would have done. I complied and the customer service office referred me back to the same person! When the he got back to me, it was more in defense than empathy. He tried erroneously to cast the blame on my supplied thermostat, which was not involved. Eventually, he sent someone who was able to fix the problem. Third, the sales agent didn’t provide the most critical info on the contract form, the AHRI number. This number is needed for MassSave loan application. He provided it later. So far, the Lennox hot water and boiler combi and my 3 google nest learning thermostats are working very well. Even with the stated issues, I would definitely recommend ARS Rescue Rooter for providing a good product at a fair price. This company has the potential to leap frog competition to become the leader provider in this industry. If only it implements hassle free procedures for its customers."