Get matched with top water heater repair or service pros in Ruckersville, VA

"Excellent communication. Arrived on time. He would not wire the water heater, so we did the wiring to the breaker box ourselves. He did a great job with the install to the tub. He also fixed a leak he discovered for another $150+. The entire project was very expensive, but I got two estimates and they were the same - but the other estimate included the wiring."

"This is probably the best and most responsive service provider I have ever dealt with in Charlottesville.  I have dealt with other plumping issues (leaking washer hookups; burned out hot water heater; septic pumping) and have gone with different providers for each.  Roto-rooter was by far the easiest to get a hold of and fastest to ever make it to my place (and it was after hours!).  We noticed water backing up from the basement floor drain and called the main office at ~6:00pm.  The office picked up right away and contacted a technician and he called me back within 10 mins to give me an ETA as he was stuck in traffic.  Even with the traffic he was at our place and looking at the problem by 6:45pm!  I was floored!  I've never had such fast service!  
Buzz, the technician, was super helpful and personable.  He explained what he was going to do and his problem solving process and the different outcomes that were possible.  He also provided approximate cost estimates for the different scenarios that could be causing our problem.  It was very clear and informative, I feel much better prepared for the next time we have problems.
That first night Buzz attempted to find the clog with a camera (which my 5yo son got a total kick out of), but it made it all the way to the tank without finding it.  Which meant he was going to have to dig up the access hatch to look inside the tank.  Unfortunately, it was dark by then so he marked it off and had to come back the next day.  He felt so bad about not being able to fix the problem that night and was super apologetic.  He was just the friendliest guy.
Anyways, the next day Buzz dug up the hatch and pulled out a big old ball of roots that was blocking up the drain!  Fixed!  Maybe it was because he did such a great job explaining all the potential costs that when he rung up the final price we were delighted that it was so low!  Only 300 and change - we were really expecting about $600+ for the work he did.  I feel that Buzz gave us a really good deal - I think because he felt so bad about not being able to help us that first night.  :)  A+ for Buzz.
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"They stood behind their work until the problem with an outside to inside water connection was completed. We saved some money by digging our own hole so they could do their job. Very accommodating. I feel they were honest with us the whole time."

We specialize in plumbing services, repairs, inspections, installations, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!

At Robertson Electric, we're proud to serve our community, and we look forward to keeping you comfortable for many years. With a dedication to excellence and customer satisfaction, our professional team provides award-winning service in heating, air conditioning, electrical, plumbing, and indoor air quality in Charlottesville, Virginia, and surrounding areas.\n\nOur founder, Bill Robertson's vision of delivering exceptional service at a reasonable rate has guided us for over 50 years. As one of the largest full-service companies in the area, we take pride in serving long-standing customers, ensuring their homes are comfortable year-round.\n\nWe believe in customer service, guaranteed satisfaction, and a commitment to quality. Our expert technicians handle every job with precision and care to ensure the best service and customer experience possible.\n

"Very prompt and excellent service for water heater replacement. Highly recommend."

"We have used them for several plumbing services. They are always professional, prompt and affordable!"

"He put in a beautiful new spigot and cut a hole in the basement bathroom wall, but fixed the drywall by installing a little door that gives any future plumbers access to those pipes! All of this on a Saturday morning at the last minute, so we wouldn't have to go all weekend without water! And for the much more reasonable price of $330. He also organized it so I could pay him online -- very convenient! Love, C. Wellen"

"We had a backed-up sewer in our basement and garage found late on Friday night, we called them and they came out to help us that very night. They assessed the issue and cleared what they could, helped us to be able to still use the pipe until they could come out and permanently fix the issue, which was done first thing Monday morning. They went above and beyond for us, they explained the situation and what they needed to do to fix it. They also made sure we were not taken advantage of when it came to the repairs, due to the break in the line not being our responsibility, because it was at the main hook up for our sewer supply from our water company. They were very professional, helpful, and all-around AWESOME!"

"We have a long history with VPS, so Robert was a natural to do this job for us. The work involved several visits over the course of a month or more in coordination with the general contractor who was doing the renovation work and electricians. The work was done to a very high quality standard, as Robert knows his business well and has very high standards. He's also very friendly and a great communicator - when you can reach him. The difficulty in working with VPS is that they are so busy that telephone calls, texts and emails often don't get returned for days, and there were several occasions when VPS didn't show up when they were scheduled to, with no advance notice. This was incredibly frustrating to us and to the general and subs who have to stop work or redirect their efforts when their daily plan, which depended on plumbing work having been done beforehand, was disrupted - often for days at a time. We have been willing so far to chalk this issue up to natural growth pains of a small business, but the frustration level was such that it's not certain we will use VPS again; certainly not without a clear understanding ahead of time as to our expectations regarding communication and scheduling. VPS is best when not needed urgently and for one-visit projects.
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