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"My fence installation was completed on 5/9/2024, so this review is 4 months after install. BLUF: Excellent quality work and knowledge. Great communication about project while in-person. Poor communication about coming and going. Unclear communication about costs throughout. Poor customer support after final payment. Will not use again. *The company* below means *Pro Caliber Fence and Deck*. *The owner* below means *Jeremiah Strawderman*. *The crew* below means *employees or hired hands for Pro Caliber Fence and Deck*. Knowledge and Work: - Mostly outstanding! - No other fencing company walked me through what would be best for my situation. - Very pleased with the crew. - A gate was installed incorrectly and needed repairs after 4 months (used different company). Pricing and Costs: - Very pleased with the initial quote. - I believe the cost should have decreased at the end, but I did not argue it because things happened during this project where I know the company lost money (Ill explain below). - Your cost may go up if material cost increases, and your cost will not decrease if they use less materials than quoted. There is no written policy on this. - My initial invoice pricing never changed. The amount of material and labor required during the job turned out to be less than the original quote, and the owner said money would come off of the labor. The total remained unchanged even after reminding the owner. Im okay with it, but its not great practice. - The company bought the wrong fence posts initially. The owner told me this was *on them* as far as cost (plus the correct posts were in the original invoice), but toward the end of the project the owner used it as an excuse for why money did not come off the total. It was a crap excuse, but I took it as meaning he was not going to take any money off and the series of events made me okay with this. Timeliness / Logistics: - Multiple things affected the timeliness of this project that made the company seem like they didnt have their stuff together logistically. - Day 1 was supposed to be post install day. They bought the wrong style of fence posts. The correct style is in my original invoice, but there was an oversight. - The business they bought cedar stringers (two-by-fours) and pickets from had ruined their stringers (two-by-fours) when they arrived to pick up the materials, so they had to repurchase stringers (two-by-fours) from another business. - During install, the air compressor for the companys nail guns died, so they had to buy a new air compressor and new nail guns. - After returning with new nail guns and air compressor, the crew had realized they purchased longer nails than intended and had to leave to buy the correct size nails. - A couple times the crew would leave without a word and come back many hours later. Communication / Customer Support: - Communication was mostly great while on site. Very friendly and willing to explain things. It lacked when off site. - Times for showing up or returning to site were rarely communicated. - When it came to communication about costs, it came across as hand-wavy/unclear/misleading. - At fence completion, the owner said to me, *If you need anything at all, please contact us.* The owners interaction with me does not support this attitude.- We agreed on a metal gate latching system versus a pull-string on my single door which was not installed after my final payment. After 4 weeks of getting a different timeframe that they would be installing the new latch and then didnt show up, there were a couple of fence pickets that could use replacing so I asked the owner if they replaced that sort of thing. The owners response was, *Its wood. Thats not on me,* and lectured me on how I got a deal on pricing and repairs cost them money instead of simply saying *no*. I got another company to complete their job and repairs."

"They did an excellent job."

"EXCELLENT JOB. EXCELLENT contractor. EXCELLENT MANAGER."

"I had several small projects to complete, including replacement/installation of a bathroom vent fan, replacement of a dryer vent hose and minor deck and fence repairs. Micah Douglas was responsive, knowledgeable and friendly. I am very happy with the quality of the work done and would hire him again."

"Jay has done excellent work over the past few months on my home. He is very efficient and pays attention to detail. So far he has mounted and dismounted my 65 inch TVs, repainted my bedrooms, installed additional outlets and fixtures as well as epoxied my garage floor. He is truly a jack of all trades!"

"That was it.  Brad Rogers came, did a detailed evaluation of the whole house painting job, made several GREAT suggestions and promised to have me an estimate on the work in a few days.  I gave him my email address and he said he would send me the estimate of work.  Then nothing.  I waited.  I never heard from him.  I finally had to look elsewhere.
Even though I needed the entire house painted (two stories with a front, side and back porch) with some carpentry repair, he gave me the impression during the evaluation that my job was too small, from some of his comments ("we have done a lot bigger jobs than this" or "I can work you in").  He may have been joking, but since he didn't get back to me on an estimate, I may have been correct in my feelings.
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"Jason and his crew are excellent at what they do. They cleaned up everyday before leaving our home. The work performed is georgious. Jason worked with us by giving us options with the budget we had to work with. Jason is honest and will shoot you straight by giving awesome advise with all the knowledge he has from being in the home construction industry for many years. We want to remodel our bathrooms in the future and Professional Home Repairs & Maintenance will most definitely be doing the job. We feel that the value added to our home was well worth the money we spent. Jason and his crew have installed new roofs for friends of mine and did an excellent job for them as well. I know how scary it is picking a contractor and have been burnt in the past by others. Professional Home Repair is the right crew to take care of the largest investment in your life. God Blessed us by allowing our paths to cross. Thank you Jason Marsden for doing what you said you would do."

"We are so thrilled with the job that Pro Building Solutions did for us.  Sam and his crew did an excellent job on both of our patios.  His crew was so professional.  They showed up when he said they would be there, they were neat and cleaned up before they left.  Sam provided us with a detailed invoice of what the cost would be and there were no surprises.  We wanted to get our own materials so Sam provided us a detailed list of everything we needed.  He will provide the material if the client prefers,  Sam was the crew lead when our wood floors where installed a few years ago and he was the first one we thought about when we were ready to do our patios.  We had approx 2500 sq ft of maple wood flooring installed by Sam and is crew and we did not have one single issue with the installation.  We HIGHLY recommend Pro Building!"

"Great job and great at keeping me updated on the time and dates of service. I fix up homes and he did a much better job than the last company I used. I will use him on the next job. This was the first time I used Angie's List but not the last."

"Project went well. Completed on schedule."