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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

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We called company to make appointment for quote. Rep came out even though it was after normal hours.  Chris  sat down and explained each of the options we  requested. He was professional and thorough and answered all of our questions. We asked that he give us a few days to weigh the options. We called back and had a few more questions and he returned our call promptly with the information we needed to make our decision.

After we decided what we wanted done,  they set up an appointment for first thing in the morning on the day we chose. That morning, the installation crew of 2 showed up right on time. They introduced themselves, and went straight to work. They first removed all of the old equipment, and then replaced it with the new Lennox  A/C and high efficiency Furnace we wanted. 

The crew worked quickly, quietly, and in a very professional manner. I asked a couple of questions while they were working and they took the time to answer my questions completely .  After the installation was complete, they quickly cleaned up all of their boxes and the old components. They were completely finished by mid afternoon and took the time to show me the components, give me all of the paperwork, and walk me thru the the settings before leaving.

Part of the reason I chose this company was because of the great ratings given to them by other customers. 

My impression is that this a reputable, reliable company who goes the extra mile to take care of their customers and I would use them again in the future.

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"it went out very good, i was advise to replace the fan pf the central air very soon."

"Chad arrived soon after our distress call. He fixed the unit quickly. Would definitely call him again.
He actually provided service on our A/C unit about a year prior to this day, as well. He provided the same level of service in 2012.
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

Our is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customer's interests and make their concerns the basis of our business. Please give us a call today! \n\n\n \n

Our goal at Bells Heat & Air is to provide honest and reliable service in air conditioning, heating and HVAC services for your home or business, that creates a comfortable environment. From the moment you suspect an issue with your AC system call us, we want tow work with you to determine the most economical options based on your needs, then complete the job with efficiency. Give us a call today, we look forward to working with you!

"They were on time as promised, friendly, neat & clean in their work, and removed old equipment and installed new equipment without any problems. There is nothing they could have improved on as everything was maximum perfect!!!!!!!!!!!"

"we have not had the installation completed yet, so I will update review after. However, their sales and communications have been great thus far."

Hello, I’m Dan, and myself and my crew are most capable of taking care of nearly every project you may have. With our combined experience in many fields, you’ll get superior service, quality workmanship, and fair, competitive pricing. We work when others won’t, providing standard rates on nights and weekends. \n From home appliance repair and installs, to whole home renovations, HVAC, plumbing and electrical, decks, siding and so much more, not only can we do it, we can do it beyond your expectations. For the rare instances we encounter that we aren’t 100% certain we can exceed your expectations, we can refer someone who we know will satisfy you. \n Free estimates, advice, and all work warrantied. \n Local, same day service most days, 24hr max arrival windows for repairs. \n Give us a chance to impress you, and you’ll be the person who can always tell your friends and family “I know a guy!”