Get matched with top blinds or shades repairers in Saint Helena, CA

"Buyer beware - the sales people are great but the installers will make you wish you went elsewhere. I love the windows but this company has been a nightmare to get my problems resolved, it’s been over a month since my windows were installed and their corporate offices are still giving me the run around. The day before my window install was scheduled, they tried to call me to cancel it. I explained I own a small business that requires me to be there M-F and I had to have people on my team work extra so I could step away on a weekday, and if they wanted to reschedule that was fine but I couldn’t reschedule for another month or so due to staffing at my business. They decided to send a different crew out instead of delaying the job on their own volition. The people who did the install work were incredibly unprofessional, disrespectful and messy. One of the employees was yelling and swearing at the other employee, in front of me, while my neighbor’s young children are outside playing. So embarrassing. They broke my solar pathway lights doing the install, damaged so many plants in my front and back yard some of which were not even near the windows, didn’t caulk the windows all the way, left my siding hanging off of the house (I nailed it back in myself) and got my deck covered in caulking. They failed to repair obvious dry rot under the windows that I went over with both the sales person and the person who came to double check the measurements, both of whom assured me that the work crew would be sure to address anything like that. To make it worse, they failed to put this note about the dry rot on my work order, which I could see in the corporate notes regarding my complaint when they sent someone back to look at the damage. If you have dry rot you want them to deal with, get it in writing on the work order so they don’t gaslight you about it when they fail to do their job. I’ve never witnessed such disrespect and behavior from a work crew before. The one employee who was particularly aggressive intimidated me, I didn’t want him to turn on me as a small young woman home alone so I just watched in complete shock. After this experience, I emailed the salesperson who was apologetic and had the person who did the measurement check return to my house to see the work that was done. He took photos of the damage, we discussed the dry rot failure, he addressed the caulking, repaired my siding, and cleaned my deck. He reassured me corporate would do the right thing and address my damaged garden and broken solar path lights within a month. No one ever did, so I followed up with the salesperson. The COO called me once, left a voicemail and I’ve tried calling him back over 5 times over the course of 2 weeks. He is conveniently never available to take my call. Overall this is a complete failure to make a situation right and do right by your customers. If a customer is dissatisfied and dealing with damage that is literally costing them money out of their pocket, you should do the right thing and reimburse for the damages. I gave them a chance to make it better but their true colors are shining through."

"Some of the worst service and product I have ever received. Drapes did not fit the windows after the roomsbeautiful "specialists" did their measurements. Drapes arrived crumpled into a small box- which require professional steaming and ironing to straighten. Even so, they tell me if can do it myself, and the drapes looks even worse after ironing. The lining that THEY selected for me looks like reflective trash bags up in my windo from outside. I also expressed concern that I should only get one window treated first as a test, before committing to all 5- and the roomsbeautiful agent persuaded me to just do all 5. So I spend 2000 on these Drapes, which I will never in a thousand years put up in my home. And they won't accept refunds, and they only take zelle payments which cannot be reversed or argued. So WARNING: do not trust this company, and do NOT give them your money!!!"

"I am very disappointed in their workmanship and that they are not available now to fix it. I wanted it fixed but I could not contact them anymore."