
Serving Salem, OR and surrounding areas
In business since 2002
Free estimates
Warranties offered
"Overall, things went well but there were a couple of glitches in the beginning. We were told and were expecting the job to take 1 or 2 days to complete. The initial meeting with the sales rep went well and we agreed on the pricing. A week or so later another representative came out to take measurements so windows could be ordered. Once windows were ordered, we were given an installation date. The crew showed up on the appointed date and removed the first window but I could tell from the conversation between the installers that something was amiss. Next thing I knew one of the installers was going around the house to re-measure all the windows. No explanation was given to us so I asked if there was a problem. The installer then informed us that the measurements of five of the 12 windows were off and that they would need to be re-ordered. The remaining 7 windows were installed that day. Obviously, we were disappointed but understood that mistakes happen. There was one other issue on that day: as the windows were installed, I followed behind to make sure that I could open/shut all of the latches. One of the latches would not budge so I pointed this out to the installer and he went to take another look at it. I left the room and assumed that it had been resolved but discovered after the crew left that it still did not work. It would have been nice if he had addressed that with us. At any rate, the windows were re-ordered and the remaining five windows were installed 2 weeks later, at which time I asked the installer (a different person) to look at the latch and he quickly diagnosed the problem, removed the sash and corrected the problem. I guess the most inconvenient thing about waiting an additional two weeks for the installation to be completed was that we had removed all of the cellular blinds (with all the brackets) and it would have been a lot of extra work to re-hang them so we just used sheets/blankets to cover the 5 windows for the next 2 weeks. The original sales rep, Tim, was extremely knowledgeable and helpful and all of the installers were efficient and professional."











