Get matched with top new windows service pros in San Antonio, TX

"Product quality is good and the installation team is absolutely top notch. The issue is that communication of design was very poor and we were sold some windows based on their discretion and not our direction. I carefully walked through the current and desired design myself and after all was done and I reviewed the contract terms (never seeing window design specifics again) signed where told on a tablet without ever seeing the finished window design or layout. Contract was simply agreed to as having valid and agreeable terms of sale and overall price. Later when the measurements were taken, they had my wife sign the confirmation and buyer acknowledgement. Issue is she did not help design the window pattern, was not present when we did the original design, and has never seen any description as to what the different design terms mean. She was simply given and asked to agree to a verbal description of the window design while never seeing a single design picture. Additionally I was not provided a copy of the Buyer Acknowledgement with any design information so I had no idea what she had mistakenly agreed to since I could not be present. As a result of this poor communication and we had 2 sets of windows that were incorrectly designed as picture windows as opposed to correct double-hung to match the existing and desired replacement. This leaves an entire room with not a single window that would open to let fresh air in. After almost 2 weeks of silence the best solution they could present was an additional $5,200 bill to build the 2 correct windows! Management has poor communication skills and likes to skip right past the pertinent information of what you are being sold to push the contract. Management also puts very little effort into any kind of a fair resolution as they have an air-tight contract. DO NOT SIGN RIGHT AWAY. Take your time to review the contract and design specifics, force them to provide description and window mock-up information and maybe your experience will be better. Or, better yet shop elsewhere that has a better customer based management team and save yourself some headache, money and months of a project dragging out. We opted to finish with an alternate brand window as I could not stomach managements solution."

"Sales and installation were done top notch, without high pressure sales. Just follow up for measurements and ensuring accuracy of what is wanted, and accurate ordering. Measurement and installation crew were accurate, timely and meticulous on the installation which had some challenging openings from the existing brick around the previous windows. They didn’t rush over areas that gave some difficulties but did it right the first time. I would recommend Zen Windows for anyone looking for quality window company for replacement windows."

"Doing business with Johnny and Sonny’s Glass has been a pleasure. They came out and gave us a quote. There were no high-pressure sales tactics to sell us more than what we needed. We purchased new windows and solar screens. We are thrilled with the result. They showed up when they said they would show up and they completed the job within a couple of weeks. Their prices are fantastic. Between their prices and professionalism I believe they are the best class company in San Antonio."

OWNER OPERATED. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGE. NO SERVICE FEE. MAY CONTACT THROUGH EMAIL.

"This business is dishonest and totally unreliable. Accepted payment but did NO work. Promised a refund and dodged us at every turn. It's been almost a year and we have not received and repayment. They have totally ghosted us and will not answer calls, emails or texts. Am working with the SA PD now. "

"Very smoothly, all problems were handled efficiently"

"South Texas Glass was very professional and efficient. A representative called me the day after I requested a quote through the Angie's List website. The representative told me how much the window replacement would cost and scheduled an appointment for only two days' later. The technicians showed up on time and were friendly, professional and efficient. The price was exactly what had been quoted to me. It was refreshing to work with a company that actually acted like it wanted and valued my business and my time. I would definitely use this company again."

"Work was on time, very reasonable and the screens fit perfectly."