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"I received my brand new hot tub on a Saturday morning and in a rush to get it ready for a party, accidentally put a pin sized hole in the acrylic. I sealed the hole but decided that since the tub was brand new, I wanted a ?professional? to do a long term fix. We used the tub that Saturday/Sunday with no seal related issues. I reached out to Lifeline for repairs on Monday and explained in detail what had happened to Tim over the phone. I told him that I had sealed the hole but since the tub was brand new, I didn?t want to take any chances. Tim scheduled an appointment for Wednesday at 12. He talked down the issue and said that after he was done, we wouldn?t even know anything had happened to the hot tub. Tim showed up after 2PM(he did call and said he was going to be late because it had rained that morning?not sure how the weather affected things but I was home all afternoon so I didn?t care about the delay too much.). He was very chatty when he first arrived and I told him that we had also just noticed a small leak on the opposite side of the hot tub that it was going to be taken care of under warranty. He suggested that we could just have the warranty repair tech take care of the acrylic but I told him since we were already paying him to be out there, I?d rather just have him take care of it. At this time he received a phone call and indicated he would call the person back. He then said he had to go to his car for parts. He was gone for 10 minutes and when he came back, his whole attitude changed. He said that he would not work on the hot tub because he didn?t realize it was under warranty (I had told him on Monday that the hot tub was brand new) and working on it could void my warranty. I told him I was willing to risk it and wanted to get the problem fixed. He then got much more aggressive and borderline hostile. He started criticizing the manufacturer, said he?d never seen a new hot tub leak (which is total BS) and told me I should return the tub. He went as far as criticizing me for puncturing the tub and then said he didn?t want to get blamed for the leak on the opposite side of the tub and ?ruin his company?s reputation?. I was shocked not only about the turn of events but more so about the hostility. I?m not sure if the phone call was about a more profitable job or a reason he wanted to get out of here quickly but that trip to the car seemed to be a trigger. I asked him if he was just gonna take the money (the initial $100 they charged for the visit) and run. He told me not to blame him for the mistake I made and went on and on about how the manufacturer had a bad reputation and I should be mad at the seller about the leak (not sure what that had to do with the issue he was there to address). After he left, I started thinking about the exchanges we had after he went to the car. It was all hostile gaslighting. Blame the manufacturer, blame me, etc. No apologetic tone for not wanting to do the work?pure aggression. It was the most unprofessional experiences I?ve ever had with a service company. I would stay away."

"Very good work, was very professional!"

"This place has terrible customer service and doesn't care about small pool purchases (they only prioritize big projects). As of May 14, 2020, I paid (down payment) for a 16' pool from Russo's Pools. I was told my pool would be installed in July 2020. The installer was to go out to look at the site within 1 week. They never did. I called and got no one, only leaving a message or the phone just ringing. This was all last summer 2020 with no communication. I contacted Russo's pool in March 2021 and was told they didn't have my pool nor had any idea what happened. They have given me the run-around since. I was told the installer would call me, and week after week, they did not. Not until I asked to speak to the owner that the installer called me, stating he had JUST gotten my number. The owner discussed them obtaining and installing an 18' pool to make things right. Anthony Russo is now stating he never said that; he says he only said he would look into it. All discussions about pool and site were about 18'. Even the assistant I have been talking to this week has been checking deliveries for the 18' pool and working on getting one. Anthony Russo says he can't do that, and I am here 334 days later and NO pool."

"The kitchen and bathroom look great! We had kitchen countertops that, although solid, we’re out of date. Surface Drs. save them from the landfill! They look fantastic! Our 3/4 bath was painted as well. It looks fantastic!!"

"First, Tim spent an hour on the phone with me ON A SUNDAY, trying to help me work through the issues to save me the service fee. Second, he was willing to come out the next day to get me up and running. While fixing the initial issue, he found a few minor parts that should be replaced before they fail. Once the parts came in, he returned and fixed it all up. The entire experience was great. I just met Tim but felt like a friend was helping me out. I was at work during the process but Tim sent pictures, videos, and we FaceTimed to make sure I was aware of what was going on and how the repair was progressing. I hope I don’t need his help soon, but won’t hesitate to call for help with any issue. Good service is hard to find nowadays, so working with Tim and Lifeline Spa was refreshing."

"VG and Paul, and the whole Ultralux team did an amazing job on my recently purchased home renovation. From start to finish, we knew exactly what was going to happen next, and the team stayed on top of their timelines as discussed before the start of the project. Our home has been transformed into my dream home and we are so grateful to the work that Ultralux Construction did! We would highly recommend them to anyone looking to renovate."