
Serving Sheffield, MA and surrounding areas
In business since 2007
Free estimates
Credit card accepted
"We took out the old tiles, removed the toilet and baseboards, and bought the tile before they came to do the installation. The work was done on 9-01-16. When I went to wash off the remaining haze a couple of days later, I discovered that the tiles were two different shades. It was obvious when they were on the floor. The person doing the installation should have seen this. We think he did but, since he didn't speak any English, might not have known how to communicate that to us. We called Pacific Stone & Tile and they said that they would come and replace the tiles that needed to be replaced. We could not match either shade of tile and had to buy two more boxes with a different shade number. Twice an appointment was made and canceled. The third one, 9-26-16, was kept and they redid the whole floor with the new tile. Before they started, all of the tiles were laid out on the garage floor to check for any variations. We had to buy the material to install the tiles, but they did not charge for any additional labor. The floor was checked before they left and everything looks fine. Tomorrow I will wash down the tiles to remove any haze and we can start thinking about getting everything back together again."





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