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"They talk the talk but when push comes to shove they are awful. I had them do replacement windows. The windows that are visible from my driveway and sidewalk are excellent. The ones that are more hidden they didn't bother to wrap or caulk correctly. Called the office and they said that if they "fixed the issues" it would be more damage. Never have I been more disappointed by crap customer service."

"Marshall's replaced 6 windows and installed a new slider door in our kitchen. Dave first came by to give us a quote, and once given it didn't change. There were no surprises except that everything was done as promised. That is rare now a days! The job was done in one day as promised, Doug and Dylan and crew (Nick and a couple more) stayed till the job was done, and done right. I can't say enough about the whole experience, they are professional, honest and it was like having family do the job! My only complaint is that they don't do more like additions, painting because we need to have that done as well :) Thank you for a stress free experience! This is not the first time Marshall's did a job for us, about 10 years ago they did our roof for us. I would recommend them 100% to do what you need to be done, you won't be disappointed. Again, thanks for a job well done!!"

"Did a great job."

"Excellent skilled work, pleasant demean, always on time maintained open communication during and upon completion of the work requested. Flexible with additional details required. Reasonable pricing Definitely will hired again. Highly recommend"

"He came when he said he would and did what he said he would. Very happy with the results. We have already rehired for additional work."

"Manny was very professional and respectful during our two day remodel. Took a lot of time to the details and wanted to make sure we were happy with his work! So thankful that we found him and have already told our friends about him!! Highly recommended. Hate to give him a 5 star rating because we want to keep him for ourselves but he does deserve it!"

"This company should not be in business. By far the worst interaction I’ve ever had with a sales person for my entire life. Do not use this company."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."