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"Turned out precisely as I had hoped, despite many alterations I requested to the example on their website. The fabric quality was excellent. We used them in 2015, and expect to use them again on a new project."

"If I could leave 0 stars I would. It started well, we were contacted immediately and scheduled an appointment. Our salesman came out and had a great personality and wasn’t pushy. We picked flooring to be installed on 7/13. On 7/12 I received a call from a woman (in the office) who informed me the they weren’t sure the material would work in our sunroom. She said she was going to contact the installers and get right back to me. This is where everything became unprofessional. First this woman never contacted me again. But I did receive a text saying I needed to accept the changes made to my order. I looked over the information and didn’t see any changes except the date form 7/13 to 7/17. I contacted empire to ask what changes had been made and also I explain about the conversation I had with the woman earlier about the flooring material not working. They assured me everything was fixed and we moved the install to 7/20. 7/19 we received a reminder of our appointment and we moved everything out of of sunroom to prepare for the install. Morning of the install we received a call letting us know all of our materials were loaded onto the truck and on its way to us at some point of the day. Almost 3 hours later I missed a called from a man from empire. His message went on to say that our salesman had made a mistake and should have contacted us, that they would not be able to do the flooring as plan because the material was not up to par with our sunroom and would fail. So my biggest problems with empire is they don’t seem knowledgeable, nobody seem to really know what was going on, it was a waist of my time and I pulled my credit for this. And even worst no one was responsible and everyone just passed the blame. Not a good company if you ask me. I will never go through empire"

"i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I’ve heard nothing. I left a message on Monday with a customer service rep who’s voice mail said I’d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20’s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn’t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That’s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn’t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep."