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"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"I found James to be professional, knowledgeable, courteous and kind. I found the pricing reasonable for the issue I was experiencing. What most impressed me was his quick ability to access the situation accurately. Thank you James !"

"They did a great job. They were able to use a small pump to pump the waste water out before replacing the broken pump. The other company wanted us to pay for a pump truck costing $600 before giving the estimate."

"Very professional,on time and kept me informed.Did a great job, looks great!"

"Fixed the issue quickly and efficiently. Great communication. "

"They do the job quickly and efficiently, but there is some minor issue, but everything is good."

"I was told that the fee to simply come into my house to assess my furnace (that was not working) would be $260 on a Wednesday afternoon... and I was told this fee would not be absorbed into the work if I chose to have it done. If this company charges such an exorbitant assessment fee, I could only believe they would inflate other fees as well. I hired another local company for half that fee to assess then repair my furnace. Shame on Heritage Home Service."

"My pipe broke on a Sunday I found Jeff Bernard on Monday they came right out and fixed the leaks super fast very friendly and professional and reasonably priced I can’t express enough how great full I am to have my leak fixed so fast"

"Ryan provided a great service. I would definitely hire him again ! "

Papalia Home Services is a business that has been serving the Boston Metro West Area since 1990. With over 30 years of service under our belts, we've grown into the most dedicated plumbing & heating service in the Bay State, many thanks to our fully-trained technicians. No matter if it's installation, repair, replacement, you name it—our staff is trained how to handle the latest technology and will always show up to your home with a fully stocked truck ready to go!\n