Get matched with top exterior trim installers and replacers in Stephens City, VA

"I requested and met with three different companies to discuss the project, which was to purchase and install a new exterior front door. The owner of Star Home Improvements, Roland Hook, came personally to discuss the project. I was impressed with the man and his family-owned business. He patiently explained the pros and cons of different options, the anticipated wait time, and the price was excellent, the best. No pressure, great communication. Super happy with the results."

"Perfect, this crew went right to work and cleaned up the exterior area when finished."

"Roof repair was quick and professional."

"The initial estimate in August 2015 went very well.  We were very pleased with the quality we were getting and the quoted price.  The company was responsive and showed up on time to give us the estimate. From that point, however, we had difficulty at times communicating.  We did not hear back from the company regarding the status of our order and possible dates for scheduling the installation. When we finally heard from them in October, they left a message for us with a date of installation. I called and left a message to confirm the date, but they did not get our message.  Once they understood the mistake, they immediately rectified by making time for us as planned.  
On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm.  Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark.  They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate.  We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window.  The next morning, we completed the clean up ourselves outside.  We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark.  We communicated that to the company in writing and by phone.  We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it.  After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and  professional.  I just wish these interactions were followed up by action.  Our issue remains unresolved more than five months after installation.
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"Great work! Ben supplied pictures of the work in progress and explained everything that was being done which showed the roof being pulled back to the "studs" and then how they put the new roof on. They also replaced the skylight at no additional cost. I will definitely recommend them in the future!"

"My husband contacted the insurance company for the claim and inspection. My husbands co-worker recommended EA Roofing and Siding. They had nothing but praise for EA Roofing and Siding.
 We called and spoke with TJ with EA Roofing and Siding  and gave him the inspectors name and number. He coordinated with  inspector. The insurance claim was approved.  The work required three separate teams of expertise which was efficiently coordinated by TJ.  
 
The roofing materials were ordered and delivered within the week of the insurance companies approval. TJ was experienced working with the insurance companies process and payment policy. The roofing workers were scheduled the next week. They showed up at 9 AM as scheduled and worked thru the day until almost 9 PM and the roof was completed. The removal of the old roof is very messy but the property was spotless when the crew left.
 The next order was for the shutter replacement and siding repair. The workers showed up on time and work was completed and again property left neat.
The next order was for interior painting and again the crew showed up at time we were told and completed the work within the day and departed with the property clean.
 We had never had to have this size of a project done before, so you are little apprehensive but working with TJ's professionalism, organizational and communication skills effected a professional, efficient and quality of workmanship. A job well done and to be proud of.
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"I hired this company based on reviews from Angie's list.  My experience was a bit different than the A + rating they had.  The answered my call for a quote and arrived on time.  The communicated in Spanish about everything.  We all walked the house together and I pointed out everything that needed painting.  We had a discussion about the master bath, the last words I heard George senior tell me was "we can fix this".  They quoted me a price of $3400.00 and said if I got everything done at once, he would take $200.00 off.  I didn't get other quotes because I just moved in and time was a factor, so I can't really comment on price.  During the week, they dropped of a large paint sample thing to make may choices from.  They arrived early to start the two-day job, a Friday and a Saturday.  They finished the job on Saturday, as promised.  My master bath was not painted, the wood on the steps was not painted, they removed all the drapery hardware and it was tossed out apparently, they took a blind down in the master bedroom and I had to remind many times for them to fix it, they did with crazy glue.  The walls and ceiling are beautiful but the trim is horrible.  I am still painting over spots that were missed or the paint was wiped off when they cleaned the floors.  There was a quarter sized drop of paint on my maple dining room table.  There was a large spot of white trim paint on the colored wall in the hall, but worst of all I continue to clean small spots and areas where there is white paint on the oak floors. They did do me one favor and lift a TV back up above the fireplace that had been taken down for painting. They did leave all the extra paint in the basement, one bucket not closed and has a paint roller floating in it.  The worst thing was them teasing my dogs and getting them agitated and pushing each other towards them and laughing.  Overall, I don't think I had an "A" experience.  Unfortunately I would not recommend them or use them again.
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"The installer very sensibly installed the replacement gutters to match the previous installation. This placed the downspout  about 2 feet from the end of the gutter. As I realized this would lead to pooling in the space between the end of the gutter and the downspout and be a breeding ground for mosquitoes I voiced my concern to the installer who had just finished doing a very fine job.
    After consulting head-quarters he agreed to reinstall just to make me happy. I asked if he thought a simple patch over the existing downspout hole as well as installing a whole new gutter (which he was preparing to do at no extra cost). He looked relieved and said it could be guaranteed to work well. The downspout is now attached to the end of the gutter and I am very satisfied.
    I will definitely be using this company again and will highly recommend them to anyone who asks.
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"Excellent work and people. George and his crew was attentive and worked long hours to get everything done for my garage. I would hire them again for another home improvement project."

"Best experience ever.  I contacted three contractors asking for bids.  Marshall Painter came to my home twice before submitting a bid.  Amazingly his bid was half of the other bids I received.  I then contacted him again and he once again came to my home and we talked about the project.  He had given me a bid of $9000.00 but when he came to my home this time he apologized and immediately told me that he had miss-quoted me before and the job would actually be $11,000.  This price was still half of what I received from other contractors so we talked for a while and I gave Marshall the job.  The next day I called Miss Utility and had the utilities marked and Marshall went for the permit.  A few days later the job began.  Each day Marshall and his team showed up bright and early at 7:00 a.m. and worked 12 hour days.  In one week construction was completed and my wife and I were more than happy with the results. The day the inspector came a couple of things did not pass inspection.  One item was pretty simple, just a couple of bolts in the headers.  However the inspector said that some metal flanges had to be installed both in the ceiling and under the flooring.  Marshall couldn't find anything in the plans or requirements but rather than argue with the inspector he spent an additional day fixing the problems and the next day the inspector came back and passed the job.  Marshall handled the situation in a professional manner that guaranteed the job would get done instead of complaining and causing problems with the inspector.  Absolutely, positively, the best porch ever built.  We wanted a large outdoor living space where we could entertain and our new porch more than fulfills our wants or desires."