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"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"Keith, the representative, was outstanding. All workers were professional and very courteous. He knew exactly what I wanted even though I didn’t know. Will definitely use them again no matter the cost."

"I have hired a person to do my project and the individual had done a great job and if I had to and needed to hire the individual again or service ill do it again"

"I had spoken to a few deck companies before I found Innovative Woodworks. Kindof amazing how many wanted to upsell me on a miriad of options as opposed to doing the job as defined. Dominick, owner, was so refreshing, he listened and answered my questions. He's not only has a friendly demeanor, but it is very knowledgeable !!! He discussed options and had good reasons for proposing his solution. His quote was FAST and accurate. Then, the 3 person crew came on time, cleaned up perfectly and WOW what a great job they did!! I would give them 6 stars if possible. He also did a small add-on job of replacing a deck board. I tried to remove it myself and bought the wrong board to fix it. Yes, it was literally minutes and he had the job done with a board he provided. My dad always said, I dont care how much you know, until I know how much you care. Dominick cares (and is wicked smart) ! I would use him again in a heartbeat."

"After replacing my roof, I still noticed water leaks in my attic. I called Bob at Beaty Masonry to look at my Chimney. There were definitely cracks in the mortar on both the sides of the chimney and the crown of the chimney. After scheduling time with him to complete the task, he came and completed it in one day. Bob cleaned off the chimney, ground out some of the old mortar, matched the color and then re-mortared the exterior of the chimney. His work exceeded my expectations on quality, cost, and time taken and I couldn't be happier. I have included an image of before and after, with the before picture on the left, after picture on the right."

"They did a beautiful job. Their quality of work and craftsmanship were outstanding."

"Tim and company exceeded my expectations. I had recently cut down a number of cypress trees in my backyard and once they were down there was only a muddy mess left. Tim are out and walked the space with me. I told him some thoughts about making a flowery space with a bird bath as the central piece. He suggested a butterfly garden leveraging natural boulders rather than timbers to level off the area. When his team finished the work, I could barely believe my eyes. What was once an unusable eyesore was now my favorite part of the property. His team was fast, polite and meticulous. Nothing looked hastily done or our of place. This is the 2nd time I had used CEL and I will certainly use them again for my next landscaping project!"

"Nice work, and professional"

"If I was reviewing the work product alone I would increase my score to maybe 3-4 stars - the general design was beautiful and almost represented what we wanted. There were, however, some avoidable flaws that we now have to live with forever, in addition to repairs and issues with the owner so all together that deserves the lowest rating to serve as a warning. For context, this was a $300k Pool Project (overall) with over $200k of that going to OLG. OLG subs out the pool construction to a pool builder which is fine but he doesnt communicate or coordinate well with anyone which is where the problems come in. The pool contractor never reviewed the design that OLG came up with so we got stuck with a hot tub that was too big and a pool that was too small (both things we asked about before digging and were dismissed), no lighting under/inside the waterfall and a 6” slope on our patio which means our lounge chairs now lay at a reverse angle when flat which essentially means we can’t lay them flat - all disappointing details that we have to live with. Additionally, we suffered through repairing a major leak twice just a few weeks after we finally opened the pool. I might add that we had to point out that we thought we had a leak. The grotto/waterfall had not been waterproofed properly - collaboration with the pool contractor could have avoided this but the owner of OLG thinks he already knows everything so he’s not likely to collaborate. The first repair wasn’t sufficient and so a second effort was needed. After more than a yearlong process, we lost much of the first summer and had to cancel two events at our home due to the leaks and having to drain the pool. We also asked to have lights added under the grotto/waterfall and that has been a nightmare that never ends and they finally told us they were done and wouldn’t come back, even though the last installation of replacements (that we hope will last this time) we’re not installed properly. We were overly patient with their process to replace the bad lights and now that puts us outside their warranty period so we are on our own. I understand they are tired of coming back and want to move on but it’s not our fault that their initial workaround didn’t hold up (or that we had leaks, etc.) Were it not for the arrogant and condescending attitude of the owner, we would have easily gotten over honest mistakes but anyone looking to hire OLG should simply be aware that while the owner presents himself as being a very organized and professional businessman, which does show well initially compared to many contractors, there is an arrogant and condescending underside to his professionalism and I found that came out rather quickly. And once it did, he wrote us off. Thankfully the foreman at the time was a great person and very competent (he has since left the company) so we were always able to work well with the on-site team. The owner never talked to us again and never even visited the completed job site to walk through the final outcome with us. This spoke volumes to us in the end. He missed out on an extra $80k in landscaping as we had originally planned to implement his design for the front/side yards and our front gate area. I was not willing to give him any more business at the end of the pool job. Unfortunately you need to consider the owner and his personality as part of your overall consideration when choosing a landscape or pool company. I’m sure there are customers who have had a good experience and for the right (landscaping only) job you might get out without any problems, but based on our overall experience, I would NOT recommend OLG at all, and especially not if you are building a pool. Good luck!"

"Frank and his team of professionals were a pleasure to work with during the recent renovation of our deck and sunroom conversion. Decks are their specialty and the quality is in every detail, but the show stopper is the sunroom conversion. While working through the supply chain issues of the Summer, Frank and his team of professionals built a space for my family to grow and enjoy for many years to come. When we do sell, the sunroom will sell this house -- floor to ceiling windows on one side, fireplace with built-in desks, saved the tile floors to keep costs down, 15-foot accordion style door that opens onto a beautifully crafted deck. We love our sun-filled, family-friendly, new space. So in conclusion, would I hire Decks & More again? Emphatically, yes."