Get matched with top tankless water heater installers in Suwanee, GA

"I requested a HVAC tech come out to my home as my AC was not working properly. The tech recommended that I get a new AC. He told me he would have his sales rep come out to talk to me about the options I would have as far as replacing it. Their sales rep showed up. His name is Jimmy, and he told me all these great things about Bardi and their products. We came to an agreement of my buying a cheap HVAC system as I was trying to save money. It would cost me 12,000 dollars for the system. The next day April 5th, 2025 their install tech came out and installed the equipment. I was at work at the time, but I had a family member there. I returned home to find out the lower level of my home was not being cooled, and they had left part of my old HVAC system connected to the new system. It was a burnt up disconnect that should have been replaced and was a major part of what was wrong with my old system. Also they used a panel cover from my old system instead of new. I asked Jimmy to come and pick up the equipment which it states I have three days to reject the equipment in the contract. He expressed that I couldn't reject the equipment after it was installed. They had a tech come out the next day April 6, 2025 to fix the downstairs not working, and he fixed it. The next day it happened to be cold outside so I turned on the heat. No heat was coming out of the vents just cool air and the fan unit was running extremely loud outside. It was so loud it sounded like the fan unit was in my room on the second floor, so I turned it off. When I did turn off the fan unit made a horrible exploding noise. Once again I called Bardi and asked them to come get their HVAC system, they refused. Crystal the customer care rep is who I spoke with. She scheduled another repair tech to come out on April 12th to look at the HVAC system. I waited the entire day and no one showed up. I finally called and the receptionist told me it was their employee appreciation day no one would be coming. Monday I received a call from Crystal their customer care rep stating she text me and told me no one would be coming, but I never received that text. She scheduled another appointment for Easter Sunday. I stayed home Easter Sunday instead of going to church, and no one showed up again. I've stated each and every time I've spoken with someone from Bardi that I don't want to do business with them but they are basically trying to force me to keep their equipment at this point. This is by far the worst customer service experience I've ever had. These people are trying to rip their customers off basically. This should be illegal. I've reach out to get a lawyer to force them to remove their equipment from my home. Stay away from these people at all cost."

We are full service residential plumbing company who takes great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer?s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Benjamin Franklin Plumbing of North Atlanta is a locally owned and operated plumbing company proudly serving homeowners across North Metro Atlanta, including Buford, Suwanee, Duluth, Norcross, Peachtree Corners, Chamblee, and Brookhaven. Whether you need an emergency repair for a clogged drain, a new water heater installed, fixture replacements, or a full home re-pipe, our team is ready to help.\nOur licensed, insured, and background-checked plumbers provide clear diagnostics, honest recommendations, and straightforward, upfront pricing — so you always know exactly what to expect. When plumbing problems disrupt your home or business, you need a team that shows up on time, communicates clearly, and gets the job done right the first time. That’s our commitment on every call.

"Excellent."

"Easy communication and scheduling. Plumber was professional, knowledgeable and quick. I would definitely use them again. "

"Due to pinholes in our 1980 home copper pipe system we needed a complete re-pipe done. Contracted with Plumbing Express. At 9 a.m. four of their specialists went to work with protecting our floors then got busy opening walls and removing the copper pipes. They were all friendly and professional and worked well together. By 6 p.m. we were back in business with all new cpvc piping and our home tidied back up. Our home has 3 bathrooms and the usual appliances and sinks and everything was working when they departed. Impressive! A couple days later their sheetrock guy came out and patched the walls and ceilings and matched the stippling perfectly in the ceiling. They delivered as advertised. I highly recommend Plumbing Express."

"Matt and his team were very responsive and professional throughout the project. They were able to get the entire project finished in one day. I am very pleased with their work."

"I am so happy with their work that fixed all our issues, even ones that weren’t originally on the request. Mr Chen is very honest and transparent. One couldn’t ask for more "

"They have done an excellent job."

"Very punctual, kind and quoted accurately. "