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"This contractor is exceptionally helpful, communicative, pleasant and generous. Very good at holding my hand through the process and explaining things. Creative problem solvers."

"Ron was able to use the existing column and put it back in place. I was very glad he was able to do that so I didnâ t need to have a new one built and have issues with matching the stone."

"Professional and very knowledgeable company. They were fair priced, did the work on-time and with no delays. Would recommend this company to anyone! "

"Great company! The chimney maintenance was quick and professional. The technicians were polite, explained everything, and left the place clean. Highly recommend!"

"Chad was very prompt, got the job done ahead of what we expected and a great price!"

"Fast, friendly, and efficient. All at a reasonable price! My wife and I have had work done by a handful of smaller businesses in various trades recently, and this was hands down the best experience of them all. Justin is a true professional; I really couldn't be happier."

"This company does not value its customers. I chose NW Builders and Renovations because I liked the design ideas proposed by the sales person/project manager who came to my house for the initial consultation. I was adding a bathroom to the second floor of my house and he had great ideas about the tile selection and I believed saw my vision. After that point, everything about the experience was terrible. The project manager pressured me to sign an agreement on the spot that day. I did not and thought this was suspect but ultimately I still went with them a few days later because I agreed with his vision. I was told the project would start in a few weeks time, and I had made a point of saying that time was of the essence because I had planned to rent this home in a few months. The project did not start for nearly two months. During this time I repeatedly asked for a start date and was rebuffed. Then out of no where, they asked if they could start in two days time. This was problematic because this project would create considerable disruption and I had not yet made plans for other living arrangements. I ended up allowing them to start and just moving to my basement. I agreed to get the project going, they showed up and demoed the room that would become a bathroom, and then they did not show up again for nearly another two weeks. Even in doing the demolition work, they were wildly disrespectful of my house; failing to put up plastic to limit the disbursement of dust and dropping pieces of a demolished wall directly on to a carpet. When they did show up again, they asked for a considerable sum of money beyond the initial down payment. I refused as at this point it seemed like this company might actually just be a scam. I continued to deal with them because I had given them a large enough down payment that I wanted to get at least something in return. They hired out the plumbing to a qualified subcontractor and things looked like they were turning up. I had to fight with the subcontractor to install the plumbing in a way that was both compliant and made sense for the space available; originally, he wanted to do an installation that would save him several hundred dollars but would have resulted in the need to drop the entire ceiling of my kitchen by a foot, which made no sense, and which was not something that had been mentioned when I signed on for this project. Eventually they got the job done right. One of the biggest issues with this company is that they did not actually do any project management. They would not even provide oversight or grant access to the property for the sub contractors as needed. For this reason, I ended up spending nearly 2 1/2 months working from home which was problematic for my job. While I was working from home, on several occasion, I identified issues in terms of short cuts they were taking that would not have been discoverable after the walls were closed up; so it was only a result of my being home and providing oversight that I prevented future issues. The list of problems is honestly too long to list in the allotted space granted here. But the biggest concerns are the fact that they were extremely abrasive and disrespectful, wildly behind schedule, and failed to provide any oversight. When the project was complete, I was generally happy with the bathroom--it came out as we discussed initially, but only because I had to push the project along, catch mistakes as they were happening, and ensure that I was getting my monies worth. A few months out from the completion of the project, I have discovered that the bidet they installed was hardwired into a circuit for my bedroom outlets, contrary to code, and the bidet which is a wall anchored appliance is sagging because they did not add sufficient structural support. I am not going to even try to have them fix it as I would never work with this company again."

"Very professional and efficient. We had a great experience!"

"Great communication and thorough work. Would hire again."

"Dishonest and unprofessional, profits over customer service, please stay away from this business. Quote was fair for my new patio of about 700ft, signed contract in Aug and estimated project start within 4-6 weeks, then problems started: 1. Scheduling nightmare Kept putting off my project and was told they had to finish some big projects first, and in Oct when it was well beyond the promised project start dates, the owner Cary called me to COMPLAIN angrily that they are annoyed by my request for ETA, and they have no idea when my project would start. The office manager Karen soon texted to apologize for Cary's behavior, but clearly this company doesn't value their customers and have no regard for the contract. 2. Crew urinating on my wall, unprofessional On project start day, no project manager onsite, no honey bucket for crew to use, the crew lead was constantly smoking and tossing cigarette butt around in my yard. Later when I complained, Karey argued the honey bucket would cost them $250 and I should not take advantage of them. Just unbelievable. Also the entire crew don't speak any English, it was impossible to communicate timely and make adjustments without project manager onsite . 3. Dishonest, still haven't fixed quality problem as promised Last day of project, crew was rushing to finish and didn't follow the original design on the patio landing area, and when I asked them to wait for 20 minutes so I can inspect because I was in a meeting at work, they refused and just left. Next day when I reported the issue, the office manager Karen texted me to "Stop taking advantage of them", "It costs them money to fix things" and finally she said they will come to fix only after collecting the remaining payment. I trusted them but it was a big mistake, no response at all about the fix after I paid the remaining half, clearly this business is used to telling lies and can't be trusted. Demand of patio projects is high during the pandemic, but there is no excuse for cutting corners, being dishonest, unethical and unprofessional!"