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"The best customer service. Went beyond to help me and my needs."

"Great work but spendy"

"Wonderful! Brandon was fast knowledgeable and kind!"

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

"You need to hire A Advanced Septic if you need work done! So these are the specifics: 12" Riser and lid installed, 24" Riser and lid installed, tank repealed which included digging down and around the septic tank, exposing the tank below line penetrations, per and clean tank surface, sealed inlet and outlet penetration into tank, applied Jet-set to tank bottom and seam, remove and re-seal riser assemblies, wrap exterior and top of tank with moist barrier, and then back-filled the whole area. And this is the rest of the story: My husband just died in December 2020. Of course everything went wrong after that. We had heavy rains and my sump pump overflowed into the basement - our living area. It seems that the previous owner did NOT direct the drain for the sump pump into the septic tank - and we still have to find out where it drains to. But anyway, the floor flooded (laminate flooring), all the rugs were damaged, the walls soaked up water, and all of that has to be fixed. While the plumber was working on the sump pump he looked at the septic tank and found that it needed resealing - because the previous owner did a do-it-yourself- fix with a cheap septic pump and illegal modifications. The septic tank had to be pumped PLUS the septic pump had to be replaced - to the tune of $3,000.00. But because the tank had to be resealed so it wouldn't happen again, they could not guarantee the pump if there were more heavy rains before the re-sealing was done. Bob Larson Plumbing, LLC called A Advanced Septic to help me and they sent Travis out to look at the situation and write up an estimate; the following week they were here fixing everything. They can't fix my basement floor or walls or correct where to drain the sump pump, but it is such a relief to know that the septic tank is not going to fail the next time it rains! The technicians were knowledgeable, timely, efficient and friendly. I am so grateful for the work they did, especially at a very high stress time for me having just lost my husband and then the flood in the house and then the septic tank pump not working."

"James from Lee's Sanitation Service showed up exactly on time and pumped our 1100 gal solids tank. It was a quick and easy job and the price was optimal."

"Great. It was not an easy job but they went the extra mile to get it done. Thanks."

"ORGINIAL POST: DO NOT USE THIS COMPANY!!! After spending over $2,000 on pumping, inspection and camera work, I had one simple request- WAIT 30 DAYS BEFORE SUBMITTING FINDINGS TO THE COUNTY! We were trying to work the problem. I called TWICE about this and was told both times, no problem, we will wait. They submitted it this morning. Because they did not respect my wishes to wait, I now have to pay over $20,000 through the county when we had a plan in place to avoid that and get it fixed independently. Go with a company that follows instructions, not absolutely ruins your life. Thanks for the 10 year debt I will now have due to your negligence. My realtor and contractor will be referring all other agents and all clients elsewhere, and notifying them all of this unprofessional behavior. EDIT: Here's how I would have expected Serena, the office manager I spoke to today to enter the conversation: yes, you're absolutely right, we did breach agreement, how can we make it right? Here's what happened: per her: "there was a human error that was not our fault. The result would have been the same no matter what" (no it would not have and she has no way of knowing that). "I have you on record asking not to submit it at all" (I told her yes I did say that, then asked what's the extension period, and we're getting off track). "Here's the history of your septic system" again no, we're getting off track. You admitted three times in this conversation you breached our verbal contract. You say the results would have been the same no matter what, but that's absolute garbage- no way she'd know that. If you truly have nothing to hide, and know you messed up (which you admitted to) send me the phone recordings I requested not respond "we will be happy to do that upon getting subpoenaed.""

"After they had to come out a couple times because we had more covers that needed uncovered Tony gave excellent customer service as well as office personnel ."