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"Rude angry little Jamaican man with his young son. Called bc my toilet isn't working properly. Came down to charge me $150 just to tell me wat I already told him. Then told me he had another job so he just came to look at this one. I paid him just to leave my house. Would never recommend these people."

"After unsuccessfully hiring 'root-based' issue, Elite was able to 1) identify the true cause of the issue which was actually caused by Verizon's excavation of our frontage/sewer asccess, completely cutting through our sewer pipe to the sub system, and 2) managed to dig through our access sewer portal to release the unbelievably horrid build-up that resulted from 2 weeks of this nightmare. They assisted me in contacting the Pinellas County Utility folks who were dispatched to address the broken sewer pipe issue."

" I had a clogged drain that was causing a lot of frustration, and they handled it quickly and professionally. The plumber arrived on time, was friendly and respectful, He got the job done quick. The drain is now completely clear and everything’s working perfectly. Highly recommend them. "

"Our hot water heater was an antique. The pro had to find a replacement, and installed it the next day with the aid of a helper. Job done, and all is working well."

"Fantastic work and the plumber who can out was amazing! I really enjoyed the overall experience in what was a stressful situation I felt that the pricing was not clear to me in that each plumbing would be charged $250k, resulting in $1,250 for about 2 hours work. I was very satisfied with the work and tried to be as nice as I could be but feel surprised by the sticker when the plumber was already out at my home. Just ask questions on costs before engaging anyone moving forward. The guys were good people and I don’t no mind paying a little more for great work on an Easter weekend… just communicate with me so I am not surprised!"

"Everything turned out fine. I was satisfied! "

"Job done. However, I will not consider hiring this service again due to the high cost of only replacing the flushing mechanism in the tank."

"Na"

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"The company was extremely prompt in responding to our calls and getting the issues resolved and the prices were excellent as well! I've used this company several times to do additional plumbing work I've needed done for a while but put off. Kenny has a great way of communicating with his customers and explaining in detail just exactly what work needed to be done, how long it would take and the price involved. We recommend his company to anyone we know who's in need of an honest company, reliable and great prices!!"