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"The plumber was able to get in and out in a reasonable amount of time"

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"We're on their maintenance plan. We will continue using them. They are always prompt and they fix everything. They come when we have trouble. They maintain everything."

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Water was dripping from the A/C vent in our basement bathroom.  I had a plumbing company come out.  They inspected the drains and pipes in the bathroom on the floor above and found no problem.  They said it must be condensation coming from uninsulated A/C ductwork.  I called Dayco Systems because I have purchased new systems from them and have service contracts for all 3 of my systems.  I spoke with Katie and explained my problem.  Even though they were very busy, she asked Ben, a truly great service rep, to see if he could find the time to come out and take a look at the problem.  Upon his arrival and inspection of the leak, he asked if he could cut away part of the wet drywall on the ceiling to get a better look at the problem as the A/C ductwork at that vent seemed to be intact and dry.  When a portion of the wet ceiling was cut away, he identified the problem as a leaking copper water line.  I asked if there was anything he could do to repair it rather than me having to call out the plumbing company again.  He said he could and he would speak with Dean (owner and another truly great guy) and get back to me.  He was soon back with the necessary part.  He cut away the leaking section of pipe and made the repair.  I thanked him and asked what I owed for doing a job that he and Dayco could have easily said was not their responsibility and he said I owed them nothing.  He said they appreciated my business (they had installed two new systems for me last April) and they appreciated me recommending them to my neighbors (one of which bought a new system also).  I was speechless.  I truly believed that companies like Dayco Systems did not exist anymore.  I am happy to say I was wrong.  Thank you Dean, Ben, Katie and all the other great people that work for Dayco Systems.  You have a customer that will be loyal to you as long as you are in business.

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"We discover a leak in our main water line. With Richard Kashi's recommendation, we used a leak detection service to avoid digging in multiple locations. They found we had at least two leaks in the line. Richard and the leak detection pro recommended replacing the entire line since two leaks meant a serious problem. The line had been replaced about 12 years before, but they cut corners leading to our problem. The line replacement team was amazing. They ran a new, parallel line into the house above the previous leak. They also were able to tell me why we were having problems with the leak and through our wall from the old line. The difference in quality between the two was quite clear. They installed elbow joints instead of bending the copper, rerouted our pressure regulator in front of all other outlets (another mistake, wrapped the copper line with heavy tape before running it through the line so the wall wouldn't rub, and then pressure sealed the wall from both sides. I wish I had used them the first time."

"Great communication and he was able to get to my issue fast! I would highly recommend Papa’s Plumbing!"

"They came out right away to give estimate and were ready to do repairs. They completed the total replacement of sewage line -big job-in one day."

"Robert was on time, very professional, provided clear communication and was very service-oriented. He was hindered from camera location finding equipment that didn't seem to work and a 100-ft camera cord that didn't extend to the street, so we never confirmed if there was a problem or not. As such, the only way they would guarantee the work performed today, was if I purchased one of their tiered repair packages for $3,000 - $10,000 additional and definite excavation work to add a new blowout pipe. While no blockage or obstacle was found, Robert was able to release the pressure and we have full drainage as of now. Really appreciate the immediacy of solving the immediate problem right away! Unfortunately, I'm a bit concerned the core issue wasn't identified or resolved, so the likelihood of a recurrence seems higher than desired, but I remain hopeful. Robert very politely concurred and clearly explained he wasn't able to do anything additional without further purchase. Fingers crossed and here's to having good luck!"

"Would highly recommend Georgia Rooter Services! Edin came over on short notice, we were having plumbing issues and he solved them extremely quickly plus for a great price. Another company was sent over earlier from our warranty company to diagnose and treat the problem. He stated that you couldn t not access the line from within the house so he d have to dig outside to access the pipe so our warranty company wouldn t cover the costs. We believe that he was just trying to screw us over or get out of having to do the job. I am very glad with did our research and found Edin because he was able to access the line from within the crawl space (no digging required) and was able to rule out tree roots as the cause. We will definitely be using Georgia Rooter Services for our future plumbing needs!"