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"Once again, we had an excellent experience with Custom Exteriors. 11 years ago, we purchased Milgard windows for the whole house from Custom Exteriors which included a lifetime warranty. Overall, we've been happy with the windows. But recently one of the window's metal crank mechanisms broke. First, we called Milgard, but they were giving us the run around. We next called Custom Exteriors and talked with Chris the Service Coordinator. We explained the situation and how Milgard wasn't being helpful. Despite Custom Exteriors not working with Milgard windows anymore, Chris still agreed to send out a couple of service guys to fix the window. We told Chris that we would be happy to pay for one additional window crank to be replaced since it's the same age as the one that broke. Chris said that Custom Exteriors would replace that crank for free as well even though it wasn't broken. It's been a few days since both windows' cranks were replaced, and everything is working great. Thank you, Chris, and Custom Exteriors!"

"Carlos and his team were always polite and professional, arriving first thing in the morning and staying as long as needed to complete the task. Work was top notch and seemed to be priced well. Owners of the company came by to check on completion. Very pleased."

"i first needed base molding in the guest bath and kitchen. they did this work and it was beautiful. also needed texture on one wall redone. they contracted that work to aderholt drywall and it was exceptional. to have that work done, i waited five months because they were "busy". the total duration of that work was 1.25 days. seven months after that work was done, i still did not have an estimate for replacing the flooring in my entire house, or any of the other whole house remodel i wanted to do. i went in twice and selected materials. i called several times asking for estimates and a time frame to begin replacing my floors, but they never responded. it had now been one full year without any estimates for my projects, no time frame, nobody interested at all. i don't know what happened to this company. at first, everybody was very pleasant to communicate with. did they have me mixed up with somebody else for whom they did not want to work? had they changed owners? i recently went in to their store to ask about a product, and they behaved as if it was a ridiculous inconvenience for anybody to ask about their products and services. they promised to call me with the information i needed but, of course, they never did. also, somebody should remind the women behind the desk that, even if you're whispering, people in the store can hear what you're saying. if it isn't nice, you should probably wait until people are not in the store. overall, i have to give this company a score of one star because of their terrible customer service skills, non-existent follow-up, and general disinterest in their customers. if you're not interested in a job, at the very least you should let the customer know so they can move on."

Founded in 1979, East County Glass & Window, Inc. is a family owned business, with more than 30 years of experience in the glass and window industry. We are one of the largest and oldest glass and window replacement companies in Northern California. Conveniently located in downtown Pittsburg, CA, we can quickly and efficiently service customers in the Bay Area, Sacramento and the Central Valley. We specialize in Commercial and Residential window and glass repair and replacement from new shower doors to new construction commercial projects and everything in between. We’ll help you find the best solution for your budget, needs and cosmetic taste. Sometimes it’s cheaper to replace something than to fix it! Call us today or visit us at our Pittsburg or Brentwood showroom for an estimate on showers, screens, new windows, mirrors, specialty glass, parts and more.

"No doubt they hire great installation people, but their communication and honoring their quotes has little to be desired. I will elaborate. I was given a quote, left on my voicemail. I responded the next day letting NRG know I accepted their quote. 1 week later I received a phone call telling me they wouldn't honor the quote give, and they cited the reasons as Tarif's. This was back in April 2025. I still went with NRG, albeit at a$1000.00 increase. The second reason I wouldn't recommend this company, and this for me is the final straw, after installing my solar NRG didn't let me know I needed to have an ESR release, in layman's terms this is necessary for your power company to accept your new solar system. I found out this information when they contacted me in August 2025. NEG blamed the company who upgraded my Electrical Panel. NRG INSTALLED MY SOLAR AFTER THE PANEL WAS UPGRADED. Since this company doesn't communicate with its clients I would say go with another company."

"The service was not good until we need to call COSTCO and got involved, after reaching out to COSTCO, that's the time that the service provider reached out to us. I took us 6 months for the job to be completed base on our satisfaction."

Family owned and operated with 28 years experience. Free in home estimates and senior discounts.

"One way you can tell a project is successful is when at its completion you feel you made the right choice for your builder, among other initial options. One year later, this impression is confirmed. The good impression we had at first with Arman was confirmed. VHB was definitely up to the task, very professional. Their top strength was in their architectural design experience and advices (Robert), and in project management (Mohammad), while all other aspects of the execution exuded professionalism. The VHB owner followed closely the project, and was hands on. Given that we had non-standard demands (insulation, structure), VHB proved to be quite flexible in accommodating our requests and in problem solving situations - both for the main structure and interior design. If we had some frustration it came from where we did not expect it: the slow processing of permit requests from the city, complex and arcane regulations (in spite of the city recently vowing to ease ADU construction), and the city clearly messed-up by requesting some changes late in the construction due to new fire regulations (closeness to the main home) while city could have caught these at the very beginning on the blueprint when presented for the initial permit. VHB proved to be patient, resourceful and accommodating. Afterward we realized how much our project needed a robust, cohesive and experienced team and VHB turned out to be exactly that. Jacques & Michele."

"They did a great job. It's been over 6months now since the windshield has been on."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."