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"Carlos and his team were always polite and professional, arriving first thing in the morning and staying as long as needed to complete the task. Work was top notch and seemed to be priced well. Owners of the company came by to check on completion. Very pleased."

"Once again, we had an excellent experience with Custom Exteriors. 11 years ago, we purchased Milgard windows for the whole house from Custom Exteriors which included a lifetime warranty. Overall, we've been happy with the windows. But recently one of the window's metal crank mechanisms broke. First, we called Milgard, but they were giving us the run around. We next called Custom Exteriors and talked with Chris the Service Coordinator. We explained the situation and how Milgard wasn't being helpful. Despite Custom Exteriors not working with Milgard windows anymore, Chris still agreed to send out a couple of service guys to fix the window. We told Chris that we would be happy to pay for one additional window crank to be replaced since it's the same age as the one that broke. Chris said that Custom Exteriors would replace that crank for free as well even though it wasn't broken. It's been a few days since both windows' cranks were replaced, and everything is working great. Thank you, Chris, and Custom Exteriors!"

Founded in 1979, East County Glass & Window, Inc. is a family owned business, with more than 30 years of experience in the glass and window industry. We are one of the largest and oldest glass and window replacement companies in Northern California. Conveniently located in downtown Pittsburg, CA, we can quickly and efficiently service customers in the Bay Area, Sacramento and the Central Valley. We specialize in Commercial and Residential window and glass repair and replacement from new shower doors to new construction commercial projects and everything in between. We’ll help you find the best solution for your budget, needs and cosmetic taste. Sometimes it’s cheaper to replace something than to fix it! Call us today or visit us at our Pittsburg or Brentwood showroom for an estimate on showers, screens, new windows, mirrors, specialty glass, parts and more.

"The windows and the siding install was good. Communication was poor all around. Before I made my last payment totaling just under $100k, I asked if they would touch up the paint as they painted over some areas that clearly needed just a quick scraping, at that time they said yes. They reached out for a review a few months later and again offered to touch up the painting and I said yes please touch up the painting as it appears unfinished. When I reached out again via phone and email I never received a response."

"i first needed base molding in the guest bath and kitchen. they did this work and it was beautiful. also needed texture on one wall redone. they contracted that work to aderholt drywall and it was exceptional. to have that work done, i waited five months because they were "busy". the total duration of that work was 1.25 days. seven months after that work was done, i still did not have an estimate for replacing the flooring in my entire house, or any of the other whole house remodel i wanted to do. i went in twice and selected materials. i called several times asking for estimates and a time frame to begin replacing my floors, but they never responded. it had now been one full year without any estimates for my projects, no time frame, nobody interested at all. i don't know what happened to this company. at first, everybody was very pleasant to communicate with. did they have me mixed up with somebody else for whom they did not want to work? had they changed owners? i recently went in to their store to ask about a product, and they behaved as if it was a ridiculous inconvenience for anybody to ask about their products and services. they promised to call me with the information i needed but, of course, they never did. also, somebody should remind the women behind the desk that, even if you're whispering, people in the store can hear what you're saying. if it isn't nice, you should probably wait until people are not in the store. overall, i have to give this company a score of one star because of their terrible customer service skills, non-existent follow-up, and general disinterest in their customers. if you're not interested in a job, at the very least you should let the customer know so they can move on."

"They did a great job. It's been over 6months now since the windshield has been on."

Family owned and operated with 28 years experience. Free in home estimates and senior discounts.

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"The service was not good until we need to call COSTCO and got involved, after reaching out to COSTCO, that's the time that the service provider reached out to us. I took us 6 months for the job to be completed base on our satisfaction."