
Serving Tulsa, OK and surrounding areas
In business since 1980
Free estimates
Warranties offered
"I’m still waiting for them to fix a manufacturing problem. Ordered the windows in February 2018, they came out to install them in April (long wait but expected). They delayed installing the two largest windows because I pointed out to them the arch windows above the main windows didn’t have the ordered mutton bars in them (they hadn’t noticed the error). They were back out two weeks later and installed the correct arch windows and the two large picture windows. However now it was obvious that the mutton bars on the two large single hung side windows they installed earlier didn’t line up with the new large picture window they had just installed. They sent their installation manager out to remeasure the bars and said they would get back with me. Every conversation with them since has been at my initiation. Their follow up and communication is almost nil. Their manufacturing quality control is obviously non-existent and customer concern very poor. I went with Thermal Windows because they were an integrated Oklahoma company with a long track record that handled both manufacturing and installation. This was my second attempt at replacement windows on this house (the first replacement windows failed within eight years, manufacturing company (TRACO) - out of business, and selling/installation company (Windsor Door) wouldn’t stand behind the product they had previously sold me). I absolutely have no confidence now in Thermal Windows either. I can only say “buyer beware” when it comes to replacement windows."














