Get matched with top new windows service pros in Vale, NC

"It was excellent, they were professional and he knew what he was talking about."

"Pro: Meticulous, professional, timely, excellent work product. Would re-hire them without a second thought. Con: Can't think of any, except maybe that they aren't the cheapest? We tend to not hire the cheapest service providers anyway - usually get what you pay for. We recently moved to Charlotte; knew when we bought the house that the relatively recent addition needed some fresh attention to address the original painter's failure to prime, resulting in deteriorating paint as well as some wood rot on windowsills and trim. We saw Serpaco Painting busy at work on historic homes in Dilworth and decided that if they can be entrusted with that work, we should at least get a quote. The owner, Chris Gray, arrived to give an estimate and we knew right away he is the kind of person we prefer to give our business to. He took time to carefully evaluate the job and give us what we felt was a reasonable estimate - he described his business as not the cheapest but not the most expensive. When the crew arrived, his crew chief, Hugo, was also personable and professional. The crew remained roughly the same throughout the job and were pleasant and polite (never saw a cigarette around them, either). They consistently showed up when they said they would, explained what the day's priorities were and then followed through. Chris was onsite at least once a day to keep apprised of progress and to point out any additional priorities to Hugo and the crew, and also to touch base with us. He also provided well-reasoned advice about colors and contrasts when we asked. The job ended up requiring more woodworking than anticipated as there was some additional, hidden rotted wood. Hugo may be primary a painter but he is also an adept craftsman, rebuilding our front porch facade and column. They prepped more than any painting crew I have ever seen, sanding for about a week before starting any paint. The priming was thorough and the painting very well-done. When the job was deemed to be nearly complete, Chris came to walk around with us. He noticed the things we had noted, but also pointed out several other areas that were not to his liking; Hugo came back the next day to repaint one of our shutters that was a little streaky, and one entire side of the house that needed another coat to counter the effects of the sanding that was required (the extra coat improved it tremendously), but also to take off, sand, and refinish our front door. Although the front door was not part of the coat, it seemed that the bleach used in pressure washing the siding had dripped through the plastic-and-tape covering intended to protect the door. The refinished front door looks great, too. We are extremely happy with the finished product and suggested that Chris can keep his sign in the yard as long as he wants."

"Palmer's refinished a 6ft x 3ft mahogany mirror that has been in my family for 70 years, and facilitated the replacement of the glass. The job went very well and I'm really happy with the result. They picked up and dropped off, stayed within the quote, kept me posted along the way, and only required four days to do it. I absolutely recommend Palmer's and would use them again, maybe for an antique cedar chest my family has had over 90 years. I would trust them with it."

"Dalton & his father were very kind & quick to respond. Quality of work & the product are excellent. Would recommend to others."

"I used this company for a number of years and the overall service is no longer the same. I had them over to clean my gutters and I witnessed ladders slamming against the side of my house and they tore one of the edges from the corner of my roof with their step ladder. I will not use them going forward."

"They replaced all of my windows in 2008 but had to call them back out. they didn't include any drip cap or caulking over the windows. That allows rain to get inside and then wood rots. What kind of window company doesn't know this? Fast forward 11 years later when I'm preparing to sell my house. I request replacement parts for windows that aren't working properly. This should have all been included under warranty but all I hear is complaining about they shouldn't have to deal with it. I call the production manager monthly, for a year, to find out the status of my parts. He always promises to call me back but never does. Every time I ask him about the status, he tries to blame me saying I didn't do my part. I finally sell my house for less money because we didn't fix the window issues. Do not trust this company to install the windows correctly or honor the warranty!"

"We had several windows that had the seal broken and looked at replacing the entire windows. Sticker shock! Then a friend recommended Glass Doctor to replace just the windows & not the frame. They responded to us quickly, gave us a quote (very pleased!) and ordered the windows. We didn't have to wait long to get the finished product installed and are so grateful our friend recommended them. They are very professional, did an excellent installation and left nothing behind ~ except clear sparkling windows! Chris Byrum was our Specialist and was so pleased with him! Thanks, Glass Doctor for hiring such a capable, kind installer! We will keep referring your company to our friends. "

"Excellent and very professional"

"Southern Star is the only group I'll consider to do work on my roof. Their team is well-trained in customer service as they collaborate with customers in an efficient manner with the utmost respect. They are not the type to persuade you to make an insurance claim for a new roof or suggest repairs you do not need. They are honest and transparent about their quotes and flexible on pricing to an extent. Once they offer the quote, they allow you to follow up with them when you are ready as opposed to the constant bombardment of calls from other entities. My favorite part about Southern Star is they openly welcome text/phone calls with questions. Roofing repair is something Southern Star wants you to be comfortable with and knows you as the home owner do not take it lightly. Finally, they will come out to ensure a quality check on the work provided as their personal guarantee. I wish working with other industries on home improvement was as smooth and simple as working with Southern Star!"

7 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. NO EXTRA CHARGES FOR AFTER-HOURS SERVICE.