Get matched with top swamp cooler service or repairers in Valley Stream, NY

"We have been in a distressing and toxic situation with Mazgan for almost a year now. We reached out to them within the warranty window after a unit they installed last year broke, and they have made us chase them through endless phone calls and promises. Mark and Devin will talk for hours about all the details and problems and reasons why they can not help you. They have drained our time, our resources, and our well being. Stay away from this company.,"

"I have had gone through many large construction projects over the past 15 years at my residence. Hands down, this was the most professional, honest and insightful company I have ever dealt with. From the beginning they offered advice that saved me thousands of dollars and followed through on every single aspect of the installation. When the inevitable snags hit due of the large scope of the project they provided the perfect remedies. I would hire again in an instant. If anyone wants to talk details I would be more than happy to oblige."

"They installed a minisplit cooling system, with 3 exchanges June 2021. Since then it is not operating the way it should. In my bedroom with the door closed at night on cool at 70 degrees the humidity goes up to 80%. I wake up uncomfortable, change it from cool to dry mode. The humidity will go down into the 50% range but the temperature drops down to 62 or less! So in cool or dry mode I can't get a good nights sleep! They come and look at it and tell me everything is fine. I'm going to buy a window air conditioner tomorrow which seems insane because i spent $10,000 on this minisplit AC system!"

"Ralph looked over everything thoroughly and gave us an estimate. He came to do the repairs in less than a week. Ralph explained everything concisely and was happy to answer any questions. He is very knowledgeable, reliable, and careful. We have older units that were difficult to take apart and put back together; however, Ralph knew exactly what to do and handled the problem easily. He was very professional, careful of his surroundings, and cleaned up afterwards. He even helped us move some of the furniture back, which was unexpected and kind. Both my wife and I were impressed by his superior service. To top it off, Ralph is a great person! We are delighted with the wonderful job that he did. Highly recommend!"

"No service / No Contact"

"Great job guys. Lovely working with them"

"Jon was awesome, highly recommend, very professional and did a wonderful job! Would definitely hire again!"

"Initially, working with Universe went very well when we replaced a central air unit and installed a single-head and triple-head ductless unit... for about 1 season. After that, numerous issues arose (under warranty) from full line-replacement on the ductless units to having to come back to repair a wired connection that was reversed. This caused the AC to not work and have lots of moisture leak through our units. Additionally, pretty much EVERY season we have had an issue with our "brand new efficient systems" not working or failing. We leveraged the warranty and figured all the "kinks" of the installation were worked out over the first few years. Now, with the warranty expired for a year, we have had to have them back to our house several times with a service charge with absolutely zero consideration for the large project we have done with them and our dedicated customer history. We paid for those, thinking we would be done with repairs, as the tech said... Two days ago, with one single-head unit not powering up, they wanted to charge $285 just to show up to take a look at the issue... couldn't even send someone over when convenient to take a quick look... Severely disappointed in this "family business" that treats loyal/dedicated customers as a number. Their installation of ductless systems seems mediocre at best."

"Piece of furniture looks great. Great job."

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"