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"This review is going to be a little long winded so bare with me. I will rate the different stages of my experience with universal windows so to be fair to each department I had to deal with. First off I want to rate the experience I had when I initially reached out for a quote. I would give them overall 5 stars. I filled out the request on their website and within 24 hours they reached out to me asking what my project was and set up an appointment. Overall very easy and quick to handle. The appointment: overall I would again give 5 stars. We discussed which windows I would like to replace and what type I would like to replace them with. The sales guy had a great demonstration of their windows and even brought samples with him so that I could choose my color. He even saved me some money by showing me one window that other companies said I needed tempered glass I actually didnt. They even came in cheaper then all of the other window companies I had called out to get quotes from. I was told it would be around 16ish weeks for the windows to arrive and they arrived in 16 weeks exactly. The install: The overall install was about a 3.5 to 4 star experience. I was told it should take only one day, but to plan for 2 just in case. The install did take 2 days. The guys worked as hard as they could with the excessive heat we had over the summer. It was a 2 man crew for my install. They are contacted out by the company to do the work. We have an issue with our front window, but overall everything else works fine. Issues: We have a large window in our kitchen that was not installed per the contract. We were told they would have to cut out about 3 inches of our window on the inside and that they would replace all the wood around the outside of the window, but they do not paint. They did not cut out any part of the kitchen window, and only replaced the rotten wood once I pulled out my contract and showed them what they were supposed to do. They had to run to the hardware store to purchase some wood to replace the rotted pieces. The window screen was not cut properly so one slight blow will knock it right out. Here is where the big issue is, we spoke to Scott the owner multiple times. He said they will have to order a new screen and come and install it from the sounds of it. However this was months ago now and have not heard anything from them. I even emailed Scott before hand and expressed my disappointment in their follow up communication. Scott called me right away and apologized and explained that because it's just a screen and it's so hot outside and I wont be opening my windows it is a lower priority. I told him that I understood that, however, he should have communicated that to us the first time I reached out about this issue. A little communication goes a long way. Scott agreed, and apologized. After that phone call I have not heard ANYTHING from him or the company, I don't even think our new screen has been ordered yet. I am deeply disappointed in this company, feel as thought they did the good ole bait an switch. Oh we got the windows installed, got our money, and we don't care to fix our mess ups. The reasoning for my 1 star review is that I gave them multiple chances to fix their error, and fix their lack of communication and they don't seem to care since they did their "job." I hope that they read this and reach out to me and let me know when the right screen can be installed, because, now it is open window season, and I want to be able to open them whenever I please. By the way you can tell my kitchen window is off because it sticks and is really hard to open to let the breeze in. I hope they fix that issue as well. I am sad to have to write such a review because I had such high expectations for this company. The beginning was great, however, its gone so bad since then."

"Sales and installation were done top notch, without high pressure sales. Just follow up for measurements and ensuring accuracy of what is wanted, and accurate ordering. Measurement and installation crew were accurate, timely and meticulous on the installation which had some challenging openings from the existing brick around the previous windows. They didn’t rush over areas that gave some difficulties but did it right the first time. I would recommend Zen Windows for anyone looking for quality window company for replacement windows."

"Would never recommend or use this company again. Do not use. Ordered one color to match and they installed a different color and will not fix. Told me to paint it. Horrible customer relations. Also installers left broken glass inside and out."

"Took a deposit and company never did the work. Have only received $1,000 back from the $8,445 we paid them. Do not trust this company!"

"There is never any doubt that Talbert Construction will do a good job. They are prompt, knowledgeable, and accurate with very reasonable prices. We will call them every time."

Family owned.

"Fantastic! Appraisal informative, non-salesmanish, and clear. Windows & doors arrived when promised even with supply chain issues & warnings they might not. Installation quick and easy. Even better - we saved over $300 on our August electricity bill by replacing the original 70s windows with these lovely double paned."

"Excellently. Unfortunately he has moved to Texas. We will really miss having him take care of our buildings. I also appreciated his detailed billing, including his communication with our tenants, and clean up details"

We are a full service general contracting firm, that offers nationally branded products including energy efficient replacement windows, cabinetry, and roofing. We currently have five employees to serve our customers. 20 years experience ensure that your work is built right from start to finish. We oversee all phases of each project, from design to completion. \nOur installers are trained and certified by us, and do excellent work.