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"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."

"Excellent. David was very efficient at getting me quickly scheduled for the installation of the film and once at our home, he and his assistant neatly finished the job in only a few hours. He is truly an expert in this kind of work and is very meticulous. The film works great keeping out UV and heat rays and allows our home to stay full of sunshine throughout the day without damaging furniture, wall hangings, rugs etc. or adding to the AC load. Very happy with the film and David's work."

"The project went extremely well...would use them again and recommend them to others. The project was started and completed in a timely manner (ahead of schedule). Measurements were taken (once) on the initial 'free' written estimate. Once the deposit was made the timeline of ordering the fabric to delivery and installation was explained in detail. Full instructions on what to expect and how to manage the newly installed drapes and sheers was explained at installation. Small issue with the new rods was handled with a mere swipe of WD-40. The contractors were very meticulous in assuring that the drapes and sheers were hung perfectly and the customer was satisfied. Once the initial work was completed, the contractors were helpful (patient) in answering a few questions about other types of window treatment projects that I might consider in the future."