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"The plumber was unethical, he made it so I would have to call the company back for more work. I can't even change my hot water tank because the water pipes and gas lines are crimped directly to both. I need a disconnect by code when I decide to rent my house."

"He's very creative, and extremely cost effective! Best results per dollar!"

"The scheduler was very polite and helpful. She got me on the schedule immediately to get my problem fixed. Trystan came out and unclogged our drain for $399. He had the job done in about an hour and for less than I was quoted from other companies. I will be using this company for any future needs!! "

"Southside came in and did a terrific job in a timely and professional manner at a very fair price."

"Jason was extremely helpful and knowledgeable i would 100% recommend to any family or friends in need of water heater help."

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"Sam did a great job with deck. In addition to the specifications required fo composit deck installation, he added more than required joists speculations to ensure the deck likely remain problem free. He also was able to anchor my propane grill and table without risk to the deck as these articles get thrown around in windy and stormy weather. He provided a generous warranty. I enthusiastically recommended his work."

"Overcharged for labor on hot water tank AND installing 2 faucets. Dumped rusted metal from the inside of my broken hot water tank into my floor drain when I clearly have an ejection pump system which caused a terrible clean up issue in my drain. Could not install a new faucet in my ceramic pedestal sink but charged me 2 hours for taking the old faucet out. We are not at all happy with their field plumber who did our inside plumbing. Would never recommend to anyone."

"Very nice guy. It took a long time to get their bid. When we got it, the bid was the highest we received. Shop around as we did. We appreciated his time but outlandish on their price. Double the next highest bid."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."