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"I had a prior appointment to select the type of window film. The representative was knowledgeable and friendly...and on time. After accepting a quoted price for the installation, an appointment was made for the technician to come to install the window film. The technician was quick and did a beautiful job. He also left the area of the installation spotless. I would definitely use this company again."

"The service was very quick when they came out to install our new windows. Also had friendly staff in contact whenever we reach out"

"When we started looking at options for replacing our roof, we were debating between replacing with shingles or getting a metal roof. After the meeting to get a quote for our roof, while it is more expensive than replacing with shingles, our new roof has a lifetime warranty. When our roof was installed, it was completed in one day. We are very pleased with our new roof and thankful we went with Shield."

"from the initial phone call, the receptionist to Christine the designer to Frank the installer, everything went very well, I had a definite vision of what we wanted, the materials used were just gorgeous and the end result I couldn't be happier. <br />"

"From the start, Renewal has been wonderful to do business with. They care about their customers and routinely make follow up calls to ask if I need anything. Greatly appreciated Shane's time, help, and expertise. Very kind, professional, and takes time to explain the window features and installation process. He was right on time, efficient, respectful of the property, and I valued his work ethic with my project. I’m especially grateful, also, to Kyle for helping me navigate my way through the entire process as he was the first person I spoke to and had a meeting with. He was informative, very kind, helpful, and was willing to accommodate my work hours and stay late to answer my many questions. His knowledge and trustworthiness made me feel comfortable that I made the right decision not only with these windows but with the company as well. Can’t say enough good things about Renewal and their employees Shane and Kyle and would highly recommend anyone to ask for their services."

"Kenny, Larry, and Jason have been prompt and professional with every appointment. They answered all of our questions and gave us good advice regarding materials and options appropriate for our neighborhood. The work was done on time and to our satisfaction. We are so pleased with their work, we have hired them again, this time to replace and upgrade our sunroom."

"DC Roofing is very easy to work with, kept us updated throughout the entire process and made sure we got the best possible product for a great price. They made it easy on us by working with our insurance company and helping us with the process of our claim. Our roof removal and replacement was done quickly and efficiently and the kept us informed and updated with pictures and info throughout the entire day. When asking questions, the owners were very prompt and honest, ensuring we got what was in our best interest and not the company's. Highly recommend them!"

"This project was handled by one Bail Home Services carpenter. He began the work on a Friday around 8 a.m. Made a strong support for the roof over the porch so he could remove the old supports and broke up the old porch (roughly a 5'X4' area). He did not leave that day until he had set the frame and secured a heavy piece of plywood on top so that we could still use the front door over the weekend. He returned on Monday to cut the Trex pieces and built the porch floor and sides. I think his return on Tues. was simply to install the two aluminum posts and the one handrail. Each day he cleaned up everything around the site and driveway where he used a power saw.  <br /> I have used Bail Home Services in the past and know their reputation for putting in writing what will be done, when it will be done, and how long the job should last. One of their selling points is doing their daily clean-up of the work area, and they also work until the job is completed, no delays. Jared Prough, the sales rep., has always been honest and forthright (no heavy-handed sales pitch), helpful in decision-making, and easy to work with. Sorry I've forgotten the carpenter's name, but he did the work in a timely and efficient manner and the finished job is excellent--better even than I could have envisioned. <br /> <br /> <br />"

"After receiving a few other estimates on a sunroom addition plus a screened in porch, we decided to go with Legacy Windows. Mark’s estimate was in the middle of the other estimates and he offered much more flexibility than the other companies we spoke to in terms of customization. He is a great salesman with previous marketing experience. We signed our contract on April 10th. We were told that Mark and his crew were finishing a room and would be able to start in 2-3 weeks with a timeframe of 6-8 weeks for completion of our room addition project. The budget and timeframe worked well for us, so we decided to add replacement windows for the rest of our house (11 windows total). Several weeks went by and our project had not yet started so we followed up with Mark. We were told that there were issues with his current project (did not pass inspection) and it would push our start date back due to the workmanship repairs. During this time period before any work began on our project we would communicate often with Mark to check on the status of our project. The really frustrating thing about working with Mark is his inability to fulfill commitments he would make to us in regards to project timing and when things would be done. Our primary communication with him was via text messages and time after time he would tell us, “we should be starting next week” or “we are going to be making up for lost time quickly” and time would pass and it just wouldn’t happen. Work on our project began when our existing windows were replaced in early June. The foundation for the expansion was finally started in late June and framing started in early July (roughly 3 months after signing the contract). The first crew completed the framing, hired the shingles out, installed some of the cedar siding, and installed one wall of windows. We were seeing decent progress after having such a long wait in the beginning, all the while the commitment issue just kept popping up. We would get a text saying something like, “going to be at the house tomorrow with some stone samples” and he wouldn’t show up. It was annoying, but progress was being made and we were happy with how the expansion was taking shape so we were willing to overlook it. Sometime toward the beginning of August (roughly 4 months after signing the contract), work just stopped. Again, when we would reach out to Mark asking about the status of our project we would be told, “I’ll have an action plan later this afternoon” or “we want to get everything we done we can this week” or “the crew will be there tomorrow and we will be working all week on your project trying to finish”. In the meantime, nothing would be done and we would repeat the process. This went on for over 3 weeks, during this time there was absolutely no work done. Large piles of construction trash and building materials sat in our yard during this time. A great deal of the usable wood began to warp and I am sure that ultimately materials had to be tossed from being left in the elements for so long. After a couple weeks I finally moved a significant portion of the usable wood up onto the deck so it would at least be partially protected. We found out that there was an issue with the electrical and Mark had decided to let Crew #1 go as they were not meeting his expectations, but it was not communicated to us until the end of the over 3 week period. A second crew then arrived who Mark said usually only did work for him on the south side of Indy (we live in Lebanon), but he wanted to get our project back on track. There seemed to be little to no communication between the crew and Mark on what they were supposed to work on so we had to explain to them what was in the contract to be completed. Crew #2 also started making good progress, they finished the cedar siding, got the rest of the windows installed in the sunroom as well as installing the sunroom ceiling. About this time, which was at the beginning of September we had a separate crew come out to do the drywall. Mark recommended them very highly. As it turned out, the drywall was not properly installed or insulated (in some walls there was no insulation), and ultimately it had to be taken down and redone by Crew #2. Crew #2 seemed to be doing a really good job and we were quite pleased with their progress and the quality of work they were doing for us. They were replaced by Crew #3 sometime in mid-September. We were never told why they were replaced, but Crew #3 was much closer to where we lived so I assume that had something to do with it. Much like when Crew #2 started, there seemed to be little communication between Crew #3 and Mark on what they were supposed to work on. So we again had to explain what was in the contract to be completed. All through the process, the commitment issues mentioned previously continued. We were not as happy with the quality of the work done by Crew #3 as we had been by Crew #2 (or even Crew #1), but they did finally complete for the project for us and after (3) failed attempts we finally received a pass from the building inspector on his final inspection. When Crew #3 decided they were finished they never came back, we communicated multiple times with Mark about the remaining punch list items to no avail and ultimately decided to finish most of the small punch list items ourselves instead of waiting any longer for them to finish (clean up, sanding / finishing drywall, etc.). We love the way the sunroom and covered porch area turned out. From contract signing until the end it took a little over six months, but in Mark’s defense he did agree to let us add a brand new window in the dining room of our house to tie everything together at no cost to us as appreciation for our patience. There are things that we liked about Mark’s company and things we didn’t, I have tried to summarize each category as follows: Positives • Price seemed reasonable • It is truly a custom build, no problem with changes we had at any point • Love the way it turned out, looks amazing • Mark seemed to genuinely care about the quality of the product he was delivering to us (he replaced the cedar shakes that had been installed by Crew #1 because he wasn’t happy with the quality Negatives • Our project seldom felt like it was a priority, part of the reason it took so long was because they were over committed on other projects • Commitment Issues (addressed previously) • Construction Trash left in our yard for months • We cleaned up inside more than they did, I understand drywall work is messy. They never swept up any of the dust and they didn’t clean up any of the clumps of dried drywall mud all over the floor. • We finished some of the minor punch list items, just to be done."

"Perfect. I called in the afternoon and spoke to Doug, the owner. He came out the next day and replaced the spring for about $20 less than he quoted. I also called him after the service with a question about my other garage door and he walked me through how to fix it over the phone. Would certainly recommend."