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"We used AIS Renovations for a $24,000 dual bathroom remodel that began in August of 2020. The only bathrooms in our house would be demolished and it had been agreed upon with AIS that they would not demolish the bathrooms until they were ready to start and finish the project as we would have to move out and rent another place until it was finished. We were lucky if AIS came to our house once a week following demolition in August to December. Calls to our initial project manager went unanswered until we finally reached out to the AIS office in October only to find out that our project manager had become seriously ill. AIS did not notify us and we never received another point of contact. In October, Shawn, owner of AIS, promised the bathrooms would be done by Thanksgiving. There was little to no progress. In December we attempted to contact Shawn several times and received no answer from AIS until we reached out to our initial project manager- he promised us “two more weeks.” Nothing had been installed yet except for rough plumbing. It was at this point that Shawn and Parks Jr. also decided that they were going to make major changes to our original design in order to finish more quickly without ever having a discussion with us and just directing the original project manager. After finally making progress, we walked through to discover there was a half inch gap between the shower surround and tub that led to water leaking down under the tub. Any tile work had to be completed twice as it was crooked (shower) or had gaps (floors). AIS Renovations finished the remodel on February 3, 2021, 25 weeks following demolition and nearly 17 weeks over the agreed upon timeline of 8 weeks. Per our signed contract, AIS Renovations was to pull all permits (plumbing, electrical, and structural) and complete all necessary inspections. We received verbal confirmation from Shawn at our final walk-through on February 3, 2021, that all inspections were completed. On April 20, 2022, we received a letter from the City of Columbus stating that our permits had expired signaling that the necessary inspections were not completed and the permits were not closed. After contacting the Columbus Permits Office, I discovered that only a rough plumbing inspection was completed. On May 5, 2022, I called AIS to inform them of this issue. On May 6, 2022, I was informed that they did not retain any copies of the inspection forms and could not confirm that they were completed. After hounding Shawn for three weeks, the plumbing and electrical permits were allegedly completed on May 25, 2022 (although we were not given any paperwork). It has now been nearly two months and the structural inspection has not taken place despite several attempts to contact AIS Renovations. These inspections should have been done throughout the fall of 2020 and completed by February 3, 2021. We filed a complaint with the BBB on June 27th and AIS said they would be finished ASAP. It is now July 8, 2022, and the inspections have still not been completed fully. Not only did Shawn blatantly lie about the inspections, but AIS is in breach of our contract and we fear that the open permits and lack of inspections will negatively impact our ability to sell our house in the future."

"Mose installed interior doors and replaced all of the trim in a house that we were renovating for my parents. The craftsmanship was excellent."

"Tim did a superb job of tearing out the old, putting in the new and repairing the active wet spots in the kitchen ceiling. I feel that his estimates were fair and reasonable and the craftsmanship was a world of difference from the previous subpar job I had done. He is very timely, works consistently and stays on schedule. I can't say enough how happy I am with his end result on this project! I'll be having him back to do another bathroom soon!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."