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• Met with Gino early June. Original contact with him (he called) was 3 hours after my email on a Sunday! Met with him several times going over what we wanted, gave him architectural drawings of the deck and discussed materials to be used. We had some concerns over attaching such a large structure to the house and wanted to be sure we would have no problems with it shifting or collapsing and to make sure the weight bearing was addressed with all posts etc. He was great to deal with, able to reach easily and quick to sign the contracts and pick up the deposit. I called 3 references, all glowing. All stated Gino's men worked from 7:00am to 7:00pm and finished the jobs in the assigned time and quality of work was excellent. 2 were repeat customers and some even referred him to their friends and actually he was on those additional jobs then. Sounded GREAT!
• Contracts signed 6-22-12

Promised start date 7-16-12 and quoted a 10-14 day job. The only item not included in our original plans was the railing. We changed our minds and added the railing to the bid on 7-17-12 and paid for supplies and labor for this addition in full. Not once did Gino mention this may cause an extension on the original 10-14 day job time.
Promised start date delayed a week to 7-23-12. No one showed up. We had to call him to see what was going on! He then promised they would be there on 7-25-12, no one showed. FINALLY they showed up on 7-28-12. He offered NO explanation at that time.  
His employees would not show up for days with no explanation. Weather was cooperative. I found the prIncipal problem to be inexperienced employees with little to no supervision, they seem unsure as to what to do. Some errors in work were so obvious I noticed them! All issues we pointed out were corrected promptly.   
Here is a timeline of the work done using my dated photographs as a reference so as to be fair and accurate: 
July 28th-siding removed (3/4 of the back of my home is exposed to the elements). Holes being dug for sonna tubes. (note-they did have to dig in bedrock and actually needed jackhammers for a few of them).
August 3rd-sonna tubes in. 3 long beams in for the base of the deck (extending to the back from the house).
August 7th-framing has been done for the second time. First time they had such a bow in it that a foreman ripped it out and redid it in a day! 
August 13th-started roof beam frame. 
August 15th-roof frame complete.
August 20th-shingles on the roof complete-more siding removed.
August 22-face of the roof completed. (triangle part now solid)
August 25th-face of the roof now has scalloped siding 
August 28th-inside of roof framed for soffit.
August 30th-2 of the 3 columns up, 14 X 22 section of decking almost complete.
August 31st-all decking down, 3 columns done- still no siding on my house. We have been having major water damage to the interior of our home due to heavy rainfall and no siding. Spoke with GIno about our concerns but still no finish date set.
September 7th-railing 3/4 done, still missing siding and steps. 
September 13th railing complete, still needs soffit work and gutters. Siding now beginning to be being replaced but it has been almost 2 months without siding!
September 21st-soffit work completed. Siding is on and has been cleaned with a pressure washer.  Finally able to place my recently purchased furniture (June) onto my deck. Still needs lattice work completed but at least now I can sit on my deck (in a jacket!) Just in time to put the furniture away for the winter!
October 3rd-lattice work complete. Deck finally finished.
 To sum up my experience with Gino and ECO Builder Services:
 The end result was a beautiful deck. He always returned our calls even when he knew we were upset or angry. 
  
What I did not like
The time promised for the job (10-14 days) did not equal the time it took to finish the job! (82 total days/60 work days if you count Monday to Friday).
 When I addressed this with Gino I was met with rude comments, him hiding behind 2 separate contracts of 10-14 days , plus the add on contract (for items he neglected to include in the original bid!) 5-7 days and stating the times listed for each job were consecutive.  While I understand weather may play a part in missing some days here and there, I can assure you that the weather was the least of it. Lack of appropriate workers on site was always the problem.
 
I did not appreciate being bumped for more "important" clients and being the subject of his poor time management skills. Spending $19,000 on a deck and not being able to use it for an entire year is not what I had in mind back in mid JUNE.


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"Did a lot t of work good job, Integrity is unbelievable"

"I called and got an estimate for work, they installed about 2 weeks later. The job took about 4 hours. Labor was 650, materials 450. They did a great job, but I think the labor cost was high for 2 guys.
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"I knew it was going to be challenging to find an investor that would lend me money for this real estate venture.  I have lived 20 years in a four unit historic condominium building in downtown Jersey City and I wanted to buy the unit above me as an investment property.  But with Fanny Mae and Freddy Mac rules, they would not give me a loan because I would own half the building and this would give me too much control over condo association decisions.  I checked with Angie's List where Central Lending was well recommended and spoke with Mark, the president of Central Lending, about my situation and that I needed an unconventional loan outside of Fanny Mae and Freddy Mac oversights.  After many disappointments and on the very last day of my contract with the seller, Mark found a lender.  And on the very last day of the window to the loan, it closed.  I cannot thank Mark and his assistant Judy enough for their patience and steadfast of seeing this through.  I cannot tell you the emotional roller-coaster ride I went through during the 4 1/2 month duration.  There were many moments that I wanted to give up but Mark reassured me that the sale would happen.  Without Mark's personal intervention with the lender and title company, this deal would not have closed.   You can be sure that when I am in the market to buy unit #3, I will not hesitate to contact Central Lending.  Thank you so much."

"I feel extremely fortunate to have found Vicki through Angie's List !  She is an extremely talented person who is very easy to deal with. She has a breath of knowledge that allows her to accommodate my tastes, but also ensure that the overall design is in sync with the design and location of my home.  She has  a very diplomatic way of suggesting when I'm going astray with my choices and in every case where she has told me "Trust Me"  I have been delighted ! She is very aggressive in helping me find the best pricing and often times will work with the vendors directly  hence saving me the time.  She also has excellent local contacts.  Everyone I've worked with through Vicki has been timely, professional, and highly competent.
My project is far from complete.  I intend to continue to use Vicki and her expert advice until the end !!!!"

"Keith did a large, heavily overgrown land clearing job for me. He was easy to work with, kept me advised at all times regarding start up, progress, issues, etc. His work was excellent, very professional. I would definitely recommend him to anyone who wants a job done, and done right."

"He did a good job. He was very reliable."

"They took the roof off the existing garage, set down new floor, built outside walls, strengthened garage to hold addition, shingled roof and sided. They installed new windows and as per our agreement, we are finishing the inside work. The work is top class and his workers were professional and worked from early until late each day. Very happy with work. Would highly recommend this builder. He took care of the plans and the building permit."

"The job went very well and we love how are bathroom has been transformed. Bob made multiple visits to consult on the tile choices and ensure they were prepared for the project. Phil (tile guy) was a true craftsman and took his time to ensure the work was perfect. We wish the same care was taken by all contractors.
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"They were prompt, professional, and thorough."