Serving West Chester, OH and surrounding areas
In business since 2002
Free estimates
Warranties offered
"I scheduled the window cleaning with no problem. They had to reschedule the first appointment because of rain, but were prompt in doing so. When the cleaner removed our window screens to clean, he insisted that the screens had to be replaced. He said because they were made of aluminum, they would oxidize on the windows and make them incredibly dirty. I was somewhat skeptical--the screens have been in the windows for years with no problems, and our windows were somewhat dirty (hence why we hired the company to clean them), but they hadn't been cleaned in four years, so that seemed a result of time rather than the screens. Nonetheless, the cleaner was absolutely insistent they had to be replaced, and he left them out with the name of a screen shop to replace them. The shop he recommended was a half hour away, so the next day I loaded all the screens in the car (not an easy task) and drove them to another screen shop. There the owner started looking at the screens and told me there was no reason whatsoever to replace them. Although he agreed aluminum wasn't an ideal choice, he said they wouldn't harm the windows or make them especially dirty. I was, of course, happy to not spend hundreds of dollars for no reason. I called S.O.W. back and informed them that I was told the screens did not need to be replaced. I asked that they return and reinstall the screens, as they should have done after the cleaning. The receptionist was defensive and aggressive, repeating the spiel about the oxidation and getting angry that I didn't visit the shop they recommended. When I repeated that I wanted them to return to replace the screens, she huffed, "Well, I don't think he'll do that!", said she'd need to call me back, and hung up on me. She never returned the call nor did they return to replace the screens. The windows were cleaned fine, but unless you want to be bullied into wasting hundreds of dollars needlessly replacing screens, I'd avoid at all costs."












