Get matched with top water heater installers and replacers in West-medford, MA

"My 16 year old State water heater broke down. I reached out to Ken as he was recommended by a friend of mine in the same neighborhood. Ken was very transparent about the process unlike the other providers who I reached out to who just wasted my time. First time replacing a water heater so got to learn a lot about the technicalities. Generally, everyone recommends to cross-reference the old model number to a new one so that the dimensions and specs match so that the new one can be installed in the same spot without having to do any more work like moving the vent outlet hole higher or lower plus any more pipe related works. However, there was a 1/4 inch height offset for my new one's vent outlet on the wall, since the old model and the name model recommended did not exactly match 1 to 1. The suppliers who sell you the water heater dont tell you that, and you only find that out if you try to go deep into the specs. Ken picked up my new water heater and confirmed about the dimensions with the supplier who failed to mention this offset to him. When he reached my home with the new model, I told him about the offset which i was not sure about and he again called and confirmed with the supplier who now said ya, there is a 1/4th inch offset. So we were very worried that time if the new one would even fit. But thanks to Ken and his son Ken, who talked to few people and confirmed that they could work with the offset and he installed the new model at my place. It took maybe a couple of more hours for him to install this but he and his son did a fantastic job. It is really hard to find transparent people these days. I am glad I went ahead with Ken for the job. I am highly satisfied and will definitely work with him in future. Highly recommend"

"prompt, fast water heater replacement at fair price. Thanks, Matt!"

"Jeff Griffin really knows heating & plumbing! He also recommended 2 excellent 3rd-party companies: 1. Unlimited Removal and Demolition - to drain, cut up, & remove old oil tank; abate asbestos from, and remove, old boiler; remove oil filler pipes & patch foundation with cement 2. Boxford Chimney Sweep - to run a new flue liner and install a new stainless steel chimney cap We hired J.Griffin Heating & Plumbing to disconnect an ancient "snowman-style" oil-fueled steam boiler with attached "instant" water heater, and replace it with a gas boiler & free-standing gas water heater. Fast. Efficient. Clean. Pleasant & willing to answer all of our questions. All 3 companies provided very high quality experiences! I would hire any/all of them again. Bonuses: Sandy Griffin (with JGH&P), & Daniela Ibanez (with UR&D) provided excellent & timely email & phone support. 5 Stars all around!!"

"In late June of 2023, Neo and his apprentice replaced our water heater. Neo did charge slightly more than Google reported as the average price in our geographic area. However, "you get what you pay for." Neo was diligent, friendly, efficient, and knowledgeable. Neo responded promptly to all telephone calls and text messages. There was no drama with Neo. Neo was a consummate professional. We would definitely recommend S&S Piping and Heat. When we experienced a runaway faucet and a broken shut-off valve in the spring of 2024, Neo was quick to respond. Our over-engineered faucet required more than the replacement of a simple washer. In a professional manner, Neo repaired the faucet, replaced the valve, and corrected a related water-pressure problem. As usual, Neo offered good, solid communications. Yet again, we would definitely recommend S&S Piping and Heat."

"I contacted this morning and they arrived with my new water heater around 2pm and finished installing and cleaning up by 3:30pm. Job well done. Worked efficiently and clean"

"Bill Clark returned my call promptly and came over checked out and replaced parts and got our water heater tank back to work within 2 hour window. Very responsible and hard working pro, very satisfied!"

"Angel replaced the water meter in my basement. He came on time, gave an estimate during the first visit, showed up on time for the next appointment to replace the water meter, pulled the permit in a timely manner for inspection. He is very professional and offers reasonable/competitive pricing. He also wore a mask all the time and offered free advice on the maintenance of my water heater. I will definitely hire him again and will recommend him to my friends."

"Spoke with Rob via phone, and scheduled a visit. Rob appeared 10 mins early, and telephoned prior. Quickly identified an issue with the automatic water feed not being fed, vs recommending replacement of a working part. Replaced sight glass and flushed system. Replaced the entire water gauge system on secondary system. Cost was reasonable, work performed proficient, parts used seemingly high quality. Rob is very sociable and able to hold a conversation whilst performing work as well. Would highly recommend."

"Yes, one day install conversion from tank electric to tankless gas with water softener "

"I had an incredible experience. My water heater was leaking and ready to let go. Brian had contacted me. He set up an appointment the next morning. The two gentleman ( plumbers ) came in. Removed the old water heater. Installed the New water heater. And updated the vent piping because it was old and out of code. They did a wonderful job. And I cannot speak highly enough of them , the speedy work and their professionalism. I now have a new plumber for all my plumbing needs. Thank you."