Get matched with top window a/c unit service or relocation pros in West-medford, MA

"Their service is flawless and their pricing for the unit was good. The service contract has been going up in price but I would still recommend them and I would use them again."

"I hired Richmond for my apartment window fix. The quote was reasonable and issue was addressed."

"We recently had NETR install a ductless system in our single family home, and the entire experience working with NETR was consistently impressive. At every stage of the process the folks at NETR were super responsive and helpful, and their professional approach resulted in a zero surprise and zero problem experience. After initially reaching out to NETR to inquire about their services they setup a consultation visit. Russell Dodd arrived to review our property, listen to our needs and concerns, and recommend a solution. Russell is a friendly guy with many years of experience with ductless installations and had all sorts of clever suggestions on how to make this installation work best in our home. It's worth noting we also had 2 other top rated competitor firms visit to conduct property reviews, and the people that showed up were significantly less experienced than Russell and clearly did not have the product knowledge or range of ideas that Russell shared during his visit. Within days of Russell's visit we had an installation quote/estimate in hand and after sorting out a few details with NETR we scheduled an installation date. The contract covered all the items we had discussed with Russell and was very straightforward. The NETR price was competitive and in the same ballpark as the other companies – but with far superior follow-up and consultant services. There were no surprises or unclear items listed on the NETR quotes, while the quotes we received from the other companies had some areas where costs were not entirely clear. On the day of the installation Jerry Odom arrived and was the technician assigned to lead our project. Jerry was super friendly and carefully took the time explaining his installation process, listened to and answered any of our questions, and immediately went to work. Over the course of the 2 full day installation Jerry quietly and skillfully pulled everything together and made sure the units were placed exactly where we had requested. He did an exceptional job hiding piping and basically making sure that the new units throughout the house were installed in a very clean looking manner. Jerry was joined by two colleagues at various points during the installation and all were equally competent and skilled professionals. From initial outreach to the final day of the installation we interacted with at least 5 different people from NETR. The staff working back in the office were also very professional and helpful at all times. We interacted with Eleni and even one of the owners at one point when calling to confirm installation dates. This is obviously a company that values taking great care of the customer and sets an expectation that their staff are all honest, helpful, responsive and fair in all interactions. NETR deserves all the superlatives that are used to describe their people, processes, and services. This is a business that clearly makes it a priority to take care of the customer and deliver top quality work. We are very happy that we chose NETR over other vendors and would recommend them to anyone looking to install a ductless system."

"The service technician was pleasant, professional, knowledgeable, and very helpful. He got the furnace serviced and in running order with no mess or fuss. I would absolutely hire Genove Oil & Air Co again."

"Very Satisfied ... friendly, knowledgeable, prompt and interested in my input ... One minor suggestion: after changing the thermostat settings to test the heating unit, either return them to the previous settings and/or remind me to check that they are set to my preferences upon his departure ... my wife got a little warm that evening :)"

"Jeff and Rob were great! Fast at determining the problem. Really nice guys too! They had the unit up and running in the first ten minutes."

"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

"Joe explained various options (models, efficiency rating, attic vs. cellar installation, etc.) thoroughly, promptly followed through on my follow-up questions, and prepared a detailed & accurate quote. He measured the size of the house and cold-air returns to ensure the system was sized properly. He is a patient guy & very pleasant to work with. Scheduling the installation was painless, the installers (Steve and his assistant Derek) started on time, and worked diligently & efficiently. <br /> Everyone is very experienced and knowledgeable, and all clearly take pride in their work. They kept in excellent communication with me throughout the installation. They were respectful of my home, my concerns, my pets, etc. <br /> They stand by what they sell, too. This winter, about 18 months after it was installed, my tankless hot water heater had a factory defect that caused it to shut off. Steve came the day I reported the problem, was on the phone with the manufacturer for hours to diagnose the issue, and came back twice more to finish the repair (3 visits might sound absurd, but it wasn't Airco's problem, it was the manufacturer's, as they were misdiagnosing the issue). The unit is now working perfectly thanks to Steve's persistence. A bonus: Airco charged me for only a small portion of Steve's time from his initial visit. They ate the cost of his additional visits! These guys are golden. <br />"

"We've used Atlantic Heating & AC for many years and wouldn't consider any other company. Atlantic is extremely responsive, priced reasonably, and they always do a great job. We've never once had to call them back to resolve any issues associated with their work, and they've done a lot of work over for us over the last 9 years. Recently, our water heater died very suddenly; I came home from my office and water was leaking out of the water heater onto the basement floor. Within minutes, their service manager was guiding me over the phone regarding which valves to turn off etc. and he had me take a few pics to send to him. The very next day, a serviceman was at our house installing a brand new, much better water heater than the house had come with, and we haven't had an issue yet, and this was several months ago. I'm a Realtor and Atlantic has bailed my seller clients out of HVAC issues on a moment's notice, so I will always be grateful for the excellent sales and service that we receive thanks to Atlantic Heating and AC."

"Village Home Services understood our unique need, set a fair price and showed up ahead of time. Communication was great throughout. Their technician, Scott took his time to carefully assess and carry out the job. The result was exactly what we needed. We are very happy with the outcome!"