Get matched with top window a/c unit service or relocation pros in West Roxbury, MA

"Their service is flawless and their pricing for the unit was good. The service contract has been going up in price but I would still recommend them and I would use them again."

"The process was slow initially as I had to interview several HVAC before finding 3 who were willing to do the work. One was priced much too high and I didn't like the initial proposal of the placement of lines. Another contractor didn't fill me with confidence and they are part of a company that split off with different franchises (I believe). NETR's contact person, Russell, who evaluated the project was open to the idea as well as followed up with technical advice as this was a nonconforming application. After several reviews by NETR personnel and outside engineers to make sure there was enough airflow for the compressor, where and how to run the lines inside the loft; I had my carpenter build an aluminum box which took time as it was custom-ordered of sheets to be build on premises. After it was setup, NETR took over, evaluated the box, re-reviewed the plans, and subsequently sent 2 very competent techies. The job took 3 1/2 days which was fine with me. The last day a 3rd technician replaced one who had to go over to another job. They were polite and answered any questions I had. They left the place in clean condition. The system lines looks very nicely put together, works beautifully, cools the condo very nicely (remember 23 5' high windows w/plenty of solar gain). They subcontracted an experienced electrician who's expert workmanship convinced me that I will use him for future work. Terrific company who's customer service is conscientious and with good follow-through. Their abilities and experience revealed themselves in this application and I'm very grateful that they wanted to try out this nonconforming application as the only options left to me were window ACs which I find unsatisfactory, and in the bedroom impossible to sleep with while on. <br />"

"The service technician was pleasant, professional, knowledgeable, and very helpful. He got the furnace serviced and in running order with no mess or fuss. I would absolutely hire Genove Oil & Air Co again."

"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

"Joe explained various options (models, efficiency rating, attic vs. cellar installation, etc.) thoroughly, promptly followed through on my follow-up questions, and prepared a detailed & accurate quote. He measured the size of the house and cold-air returns to ensure the system was sized properly. He is a patient guy & very pleasant to work with. Scheduling the installation was painless, the installers (Steve and his assistant Derek) started on time, and worked diligently & efficiently. <br /> Everyone is very experienced and knowledgeable, and all clearly take pride in their work. They kept in excellent communication with me throughout the installation. They were respectful of my home, my concerns, my pets, etc. <br /> They stand by what they sell, too. This winter, about 18 months after it was installed, my tankless hot water heater had a factory defect that caused it to shut off. Steve came the day I reported the problem, was on the phone with the manufacturer for hours to diagnose the issue, and came back twice more to finish the repair (3 visits might sound absurd, but it wasn't Airco's problem, it was the manufacturer's, as they were misdiagnosing the issue). The unit is now working perfectly thanks to Steve's persistence. A bonus: Airco charged me for only a small portion of Steve's time from his initial visit. They ate the cost of his additional visits! These guys are golden. <br />"

"Excellent , professional, on time, courteous service! Very impressed."

"FAB work was great and there services were outstanding. Two weeks after the work was completed one of the anchors loosened, I notified them they got back to me the same day stopped by the house the next day and repaired the anchor two days later. I would not hesitate to use them in the future."

"I was a repeat customer of 128 Plumbing and Heating. Through the MassSave program, we had our entire furnace replaced (oil to gas conversion) as well as a new Central A/C unit and tankless Navien hot water heater. We originally called around (I was a much less experienced homeowner back then) as we wanted to explore just central A/C as we were expecting our first baby. The salesman Kevin came out, he gave us many options, he was very nice and professional. This is where 128 shines, in the sales process. They absolutely tell you they can do anything you want to hear, and sell you accordingly. They are extremely professional and always show up on time, no question. This is where their good part of their grade lies. We went with them for a massive $20k project getting the new water heater, A/C unit, and gas furnace. They were awesome helping with the rebate process for Mass Save. Everything went great there and I have no issues with this part. Now on to the bad. Fast forward a couple years and I am in the process of renovating my basement. I wanted to get some guys out to look at our duct work and plumbing in our basement as we need to move some pipes and ducts if possible for ceiling drywall. We had the owner come out for the plumbing and HVAC, he was again very professional, extremely nice. No qualms there. However a week later, once I got my quote for the work, it was almost $8,000. I thought, "jeez, this seems really high to move a few pipes around, move some duct work, and clean a drain line". They didnt even include copper to PEX conversion in this quote, which again seemed like a high price for not a huge job. While the owner was there for the HVAC, he mentioned that they have an in-house electrician. I did not realize this, and figured hey, maybe if I go with one company they can come out and do the job all at once and save me from bidding out multiple jobs. I got an appointment with the electrician, this is where it gets comical. He came out, I gave him my checklist (meanwhile, I had already gotten a quote from another trusted electrician that has worked on my house before). Everything seemed great, again, professional, punctual, courteous (even offered to help me take out my trash as it was trash day, lol). No issues with the professionalism. Fast forward another week and a half (took super long to get these quotes). The quote came back in at.... ..... ..... over NINETEEN THOUSAND DOLLARS (read: $19,100). I actually politely told them that this estimate was not even in the right stratosphere. I'm still trying to pry my jaw back up from the floor. Between moving some plumbing, ductwork, and electrical (rewiring, light switches, recessed lighting...no small job but nothing astronomical) we were talking over $26K. I've had friends redo their entire basement for under $15K with things like this included. My current electrician, who is not cheap by any means, but does great work, quoted the EXACT SAME project at $4800. Not sure where that remaining 15 grand went for 128, but that is just absurd to me. Now, I am looking to get my water heater, furnace, and A/C serviced. I figured I would call 128 because they were the original installers, but I am now very skeptical of their pricing after what I was just given. Needless to say, they were about double the price of other competitors I found right here on Angies list for basic furnace and A/C maintenance. 128 definitely lost me as a customer after that. TL;DR: 128 is very nice, extremely professional, punctual and courteous. They have good salespeople. That is where the fun stops. The pricing is outrageous, especially if you have any type of renovation project. The services they provide, while the work may be quality, you will absolutely pay much more than many other reputable companies. I found quite a few on this site with an A rating that gave much more competitive pricing on pretty much everything."

Elite HVAC Mechanical is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.