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"I am a 3rd time returning customer. After doing a stellar job on a whole house softener and drinking water system, I hired them again to replace my aging water heater. Rob did an excellent job replacing the exhaust sheet metal and putting in the new water heater. I wish they expanded their business to include other plumbing jobs and HVAC, but they are pretty restricted to what they currently provide."

"While looking for a plumber to inspect and replace a leaking water heater, I found Rapid Repairs.  I called the number, and was directed to send a text message if I needed a emergent response.  After only a few minutes, I got a response in a text message addressing my issue.  They were professional and answered my questions as best he could without being at my house.  I even got estimates based on my answers.  The only reason I did not utilize their service was that I needed hot water immediately, and they were already on multiple service calls, meaning the earliest they could come out would be Monday.  
I would definitely use them in the future, I was very happy with the response and appreciated that he was polite and understood that I couldn't wait for them to become available.
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"Really well. When I called for the appointment the woman who answered the phone was pleasant and helpful and got me an appointment the next day. One of the pipes installed during renovation less than a year ago was too short. Graham and Calvin repaired that and snaked out the pipes removing a clog from years ago in the older pipes. They left everything as clean as when they began. They were on time, courteous, and knowledgeable. They emailed me their pictures when they were on their way so that I would know who they were when they arrived. If I need help with a plumbing problem again, I will definitely call on them again."

"It was so much easier than getting a dumpster. I paid less money than if I had gotten a dumpster because a dumpster charges by weight and since it snowed and rained, everything in the bag was wet - I would have paid a fortune!!! With the bullbag, I paid one set price and the cool part: I got the bag back to refill again and again. This company also recycles most of what is collected so less ends up in a landfill.
No better business bureau complaints.
One set price to empty.
I get to reuse the bag over and over."

"Great job. I had a water leak in my kitchen ceiling that needed to be covered and Ed did a great job. He came Christmas Eve morning to complete the work on less than 24 hours notice!"

"The work went fine Troy does only fine work, prices are more than fair, When Troy was done with the job, he cleaned up all debris, All Troys work is very professional and courteous. I will hire Troy again as a home always needs repairs and recommend him to everyone. Thanks again the Hirsch's"

"Simply put: Mark is a true professional and a good man. Something in short supply in the service industries today. Let's start at the beginning: We bought a house very recently. We knew there may be an issue behind the shower wall, but had no idea how bad. Turns out one of the pipes leading to some side-wall jets was leaking. Water was coming in at the base of the wall in the shower (through the grout). I hired a plumber. He wanted $800 to cap the pipe and would not fix the wall after busting through. I settled for a disabled handle so those jets could not be turned on. He did a couple other jobs on our list, but failed to do one and left another incomplete. For a month I asked him to return. Around that time, the disabled valve failed. Water went back into the leaky pipes and started coming through the walls again; this time in a different area, because I had sealed up the leaky area when I thought there would be no more water going there. Stupid, I know... but the plumber came back and saw water in a new area and never surmised that it may be the old problem, now getting worse. In the process of trying to solve a "new" leak, he broke another handle's volume control valve (which I had to run to a plumbing parts supply store to buy and replace to stop a new leak created by the broken valve) and did the worst, sloppiest putty sealing job I have ever seen on the temperature handle, believing that a loose handle was allowing water behind the wall and that must be the new leak. He was here for over 4 hours, didn't properly identify the leak, broke a valve and refused to replace it saying finding the right part was a pain, and completely slathered up a wall with caulk leaving an unsightly mess. Time to find another plumber. Enter Mark. I found him online that night and sent a note. Within minutes I got a text from him, very cordially saying 'thanks for the email, let's chat tomorrow. The next morning, we discussed - in detail - the ongoing situation. I texted him photos of the shower to explain the multiple jets and handles and where the leak was coming from. Right off the bat he complimented me on the thorough explanation and photos. Far from the other plumber that treated me like a nuisance, refusing to return to complete the original job. Our estimate visit was set for the following (next day) morning, but he came over after hours later that evening. He spent an hour with me -at the end of a long day- just trying to identify the leak source. The next day, I contacted the previous homeowner and he drew a diagram and explained where the piping lies behind the walls for these jets. I sent the image to Mark and he knew exactly what to do. We discussed together and both agreed on the solution. He came over the next day to work and was done in a few hours. He also brought his tile guy who put my walls back together, and even came back on a Saturday to finish the grouting! Well, turns out that the pipes were only half the problem. There was also bad grouting everywhere that was absorbing water. In the end, I hired a contractor to strip the walls back to studs and rebuild the entire shower. When the walls were gone, Mark came over as a courtesy to check all the now-visible pipes. He had remained in contact with me throughout the situation and came back one more time to make sure everything was solid before rebuilding. That is the mark of a true pro. Now, a couple months later, we found a new issue in our Kohler Hatbox toilet. He came over, diagnosed the problem, helped me order the right part on the phone, and is coming back to replace the part once it arrives. All components of this toilet are UNDER the bowl! It is not an easy task to get in there and it is dirty – but he did it with a smile. I leave this longer-than-average review to tell you that I have had a horrible experience with a problem left to me by the previous owners that was mishandled, misdiagnosed, and made worse by the first plumber… and then I found Mark. Too many people in the service industry just show up to do a job and don't care. They don't care if you call them again. If you don't, someone else will. Mark has chosen to go a different route, striving to build a happy client base for life. He will take his time, talk to you, explain the problem, and then fix it. Properly. And if it isn’t fixed, he’ll stick with you until it is. He also works with phenomenal people that are there to make things look great again, after the dirty job is done. Mark is a master plumber and has worked - literally - all over the globe for 20 years. New York is so lucky to have him now. If you want a true professional that knows his stuff, will respect you - AND give you a fair price, this is your plumber. If you want a jerk to come over, do a half-*** job, then ignore you for a month and return only to make a problem worse, I know another guy."

"Frank Tedeschi and his men did an amazing job. The buffet had sustained substantial damage, both to the interior (drawer and frame crushed by an unsecured heavy shelf board) and the exterior (multiple scratches and dents, and two drawer faces that required replacing). Frank went to a great deal of trouble to match the wood that needed replacing, and the repaired and refinished piece looks as if it had never been damaged in the first place. We are more than delighted with the result! Frank and his crew had previously done a great job stripping and refinishing a large mid-century book/display shelf for us."

"We contracted Gene and his team to completely renovate a powder room and bathroom from top to bottom in our recently purchased townhouse. We challenged them with unusual materials, own design ideas, and a number of special requests on a daily basis. The German in me demanded top quality work from Gene and Ryan. They did a great job and delivered a superb final product. Towards the end of our renovations we had an unfortunate event with our sewer pipe, which caused significant damage to our basement. Gene and Ryan to the rescue. Another great job accomplished in time and to our entire satisfaction. Give them a call when you need work done in your home. You will not regret it."

"They were amazing, quick to respond and very efficient and professional. They turned what could have been $10,000 plus in flood damage into much less and were able to save my furniture and cabinets! I would definitely hire them again! In the most recent storm the entire first floor of my home was flooded with 6-8 inches of water. In a situation like this, you don't want to wait. So i called them immediately. Within just a few minutes they were at my home accessing the damage and making a plan for repairs. They started work right away, moving furniture, drying and wet vacuuming everything possible. By the first night most things were dry and clean. Because of this, i was able to save all my furniture and Kitchen Cabinets. We are still working on the final drying and repair of the walls, but i have faith they will do the best work possible."