
Serving White-rock, SC and surrounding areas
Approved
In business since 1987
Free estimates
Emergency services offered
"We were having problems with our plumbing backing up. I bought a cheap plumbing camera from Amazon and put it inside our pipes from the cleanout in the front yard and saw that we had roots in our plumbing going up towards our house. Not knowing how far up they went or what damage they had caused to our pipes I called several plumbers to come out and take a look at our issue. My biggest fear was that the roots had climbed far enough up the pipes that our slab foundation would need to be cut into to fix the problem. 5 plumbers came out, Servant Plumbing was the fifth. The first 4 gave me general quotes for pipe cutting/replacing/repair but wanted $150 to $300 to use their cameras to get a closer look at the problem before they could give me a solid estimate. I wanted to get accurate estimates but I did not want to pay multiple plumbers for use of their cameras. I would have just shown them what my camera had found but my camera did not go very far up the pipes and I did not know the extent of the damage. Servant Plumbing was the last plumber to come by. After explaining the issue and what I saw on my camera they said they could not give me an estimate until they had a better look up the pipes and they immediately went to get their camera. Within 10 minutes I knew that this was the company I wanted to use because they did not try to charge me to use the camera (how else are you supposed to give an accurate estimate, unless you can see how bad it is), they spoke to me in easy to understand terms and they were very professional. They voiced concerns about complications that might arise and gave me a quote that was comparable (and a little better than some) and told me they could start the repairs right away. It took about 3 hours to cut and repair about 5 feet of pipe and install a new cleanout. The problem was a previous homeowner was having issues with roots and a plumber repaired the pipe using a patch that did not hold. Roots had gotten into the pipes from the patch and parts of the cleanout were cracked (possibly a combination of the compromised pipes and us having to snake the pipes every other day to use our plumbing - it was a difficult angle to snake). Overall we were NOT thrilled to have to fix this expensive repair but we were VERY HAPPY with how Servant Plumbing handled everything. Now we can freely use our plumbing and sell our house in the future knowing that the repair was done right and no future homeowners will have to worry."





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