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"Giovanni Colon was extremely competent, informed and well spoken. I would definitely recommend him."

"Prompt, affordable and great customer service. Will use them exclusively going forward. Zero hesitation in recommending Ben and his team. Theyâ re great at what they do and a pleasure to work with."

"Mike did work in my area that had great reviews! He was on time, efficient, and on budget. We met made a plan, done. Everything works great. Thank you very much. Five stars from the get go !"

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"Very well, above and beyond the call of duty."

"We have had several Sila visits in recent months - all exceptional. VISIT 1: We had old pipes and valves that limited our dishwasher, so we had that replaced. While there, the Sila agent suggested we replace some of the attached lines and managed to streamline our hookups by removing some of the unneeded valves and connections no longer needed. VISIT 2: We similarly had a great visit and instal from David, who did a very beautiful install on our new water heater. He removed the broken unit, improved the connection design, put in improved valves and labelled each with a tag, then tagged other connections through the basement."

"Very well, Frank Fitch quickly diagnosed the problem and gave me a quote for repairs and expertly made the repairs. Re-establishing the proper pressure and making the boiler ready to go. Felt like I had expert service and a fair price."

"Five Star Service! Total Comfort Mechanical planned, designed, and installed a Mitsubishi Intelli-Heat system at our home in Melrose. They seamlessly combined our existing gas furnace and ducted system with an efficient Mitsubishi heat pump to create a hybrid heating and AC system. The team exceeded our expectations. They are honest, respectful, and always maintained a positive and professional attitude. They did everything they said they would do and even went above and beyond. The technicians are skilled and dedicated, often working long hours to ensure the job was done right. We were impressed by their commitment to keeping our work sites clean at the end of each day. The planning was meticulous, the communication was excellent, and the final delivery exceeded our expectations. We can confidently recommend Total Comfort Mechanical for any heating and air conditioning projects. Thank you, Wendell and team, for making our home more comfortable and efficient!"

"Highly recommend! Josh came gave us an estimate for our hot water tank replacement with financings and everything went through and the next day Sal came out, great worker knowledgeable explained everything step by step. Friendly and a dog lover! Just great work and respectful good hard workers!"