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"Outstanding experience"

"I just recently had a duct cleaning done by a reputable company after moving into another home. The time and manner in which they performed the service was well beyond what I had experienced with Top Dog. So, that is why this complaint is being filed after more than 1 yr. Top Dog advertised (and still do) $99 for 10 ducts and $15 for each additional duct. Also, they said there would be an additional nominal charge for being outside of their normal area. My home had 14 ducts, so the service charge should have been $159; however, they charged $400 plus $30 tax. In addition for the exorbitant bill, only one guy was there for 1 hr, failed to clean several of the ducts, and instead of using a large vacuum hose placed at the furnace plenum and compressed air via the vents, they only used a small brush ad vacuum hose via the vents. Clearly, I received unsatisfactory service (now that I know how it should be done) and was grossly overcharged. Its outrageous that Top Dog has an A+ rating with the BBB. I would never recommend their service and disgusted that they are still in operation."

"Horrible communication. Delayed work for months which cost us a lot of money. Brandon and Detailed by Design are not upfront about costs and their ability to complete projects on time. We met with the owner Brandon to address all the issues and finally agreed to a resolution which would have still been a loss to us however he reneged at the last minute and did not pay to replace the old furnace he tried to pass off as new. If you choose to use this business, check all receipts on "new" appliances they say they installed. We reported this business to the Department of Labor because of the shoddy work in installing the furnace and because the furnace was old when we paid for a new furnace. The dept of labor confirmed they were not licensed to install the furnace. We paid for a new furnace ourselves and a licensed contractor to install it. Overall a lot of issues and an absolute nightmare. We are still working on recouping some of our costs from this business."

"The chimney was installed improperly. They put it through my roof instead of out the side of my home. When we have heavy rain, water comes down my chimney and floods my basement. I have complained about this since it started happening. Two years ago they sent out two guys who claimed that the water was coming from not having gutters. So they had a company install gutters. Wrong...only two downspouts in the back of my home only. None in the front, so they overflow when it rains. I told them that the gutters did not solve the problem of my basement flooding ..they told me that they will not fix the situation. Dan Roberts actually hung up on me. I contacted my representative, and he told me to report them, which I will be doing. This has been going on since 2012. Also, they are extremely condescending and disrespectful, as are their vendors. I also talked to the company who installed the furnace and now they are not returning my calls. Centraire is the heating company that installed the furnace. Sustainable Resources gets government money, but should not be in operation."

"Wow - Isaac is a true professional, and an incredible craftsman. He did an excellent job that looks great, completed high-quality work that has kept radon levels <0.2 over the past several months, and ensured his work was not disruptive or messy. I highly recommend his services, and would definitely hire him again."

"Shaylee was fantastic! Our mold smell was only present a few hours per day so she did some great detective work to find the mold. In addition, Shaylee was a joy to work with and explained the process completely."

"Competent, knowledgeable men came to do the work I needed. They even saved me money! They included me in every step so I understood the science of the work, which they very well explained. I highly recommend DBS."