Get matched with top water heater repair or service pros in Berlin, MA

"We recently had NETR install a ductless system in our single family home, and the entire experience working with NETR was consistently impressive. At every stage of the process the folks at NETR were super responsive and helpful, and their professional approach resulted in a zero surprise and zero problem experience. After initially reaching out to NETR to inquire about their services they setup a consultation visit. Russell Dodd arrived to review our property, listen to our needs and concerns, and recommend a solution. Russell is a friendly guy with many years of experience with ductless installations and had all sorts of clever suggestions on how to make this installation work best in our home. It's worth noting we also had 2 other top rated competitor firms visit to conduct property reviews, and the people that showed up were significantly less experienced than Russell and clearly did not have the product knowledge or range of ideas that Russell shared during his visit. Within days of Russell's visit we had an installation quote/estimate in hand and after sorting out a few details with NETR we scheduled an installation date. The contract covered all the items we had discussed with Russell and was very straightforward. The NETR price was competitive and in the same ballpark as the other companies – but with far superior follow-up and consultant services. There were no surprises or unclear items listed on the NETR quotes, while the quotes we received from the other companies had some areas where costs were not entirely clear. On the day of the installation Jerry Odom arrived and was the technician assigned to lead our project. Jerry was super friendly and carefully took the time explaining his installation process, listened to and answered any of our questions, and immediately went to work. Over the course of the 2 full day installation Jerry quietly and skillfully pulled everything together and made sure the units were placed exactly where we had requested. He did an exceptional job hiding piping and basically making sure that the new units throughout the house were installed in a very clean looking manner. Jerry was joined by two colleagues at various points during the installation and all were equally competent and skilled professionals. From initial outreach to the final day of the installation we interacted with at least 5 different people from NETR. The staff working back in the office were also very professional and helpful at all times. We interacted with Eleni and even one of the owners at one point when calling to confirm installation dates. This is obviously a company that values taking great care of the customer and sets an expectation that their staff are all honest, helpful, responsive and fair in all interactions. NETR deserves all the superlatives that are used to describe their people, processes, and services. This is a business that clearly makes it a priority to take care of the customer and deliver top quality work. We are very happy that we chose NETR over other vendors and would recommend them to anyone looking to install a ductless system."

"Sila saved me!! Of course right when fall is rolling around my heater broke! The job was quick and affordable! Their amazing customer service is also a huge factor why I will be using Sila again, especially Amy R. In management!"

"Damian is a very nice guy, very professional, timely and conscientious about his work product ensuring customer satisfaction. I was very impressed with him and would not hesitate to recommend his services"

"So I had a water heater that was totaled, went on Angi, I was recommended A&B plumbing, AL came on Memorial Day, didn’t charge me extra for the holiday, I was expecting he take out the old heater and come back tomorrow, but not AL he came back the same day and installed a new water heater. I would recommend A&B plumbing, great price, great service, and on time and very polite. Thanks AL."

"Keith plumbing and heating did a excellent job they were on time and on budget everything is working fine. They put in a high efficiency boiler it has been in for about a month and I have had no problems what so ever."

"I called Brandon for a hot water heater problem. To my surprise he came within two hours on a Saturday. He was knowledgeable, personable, and his fee was the best I highly recommend BGC. For all your plumbing needs. Brandon went above and beyond. When I mentioned a problem with my kitchen sink he took the time and fixed it. He is the best."

"Problem solved and settled in 30 minutes. Great service. Highly recommend."

"Emergency answered promptly and made every effort to get a plumber on site to replace the inners of the water tank."

"They were on time and very professional. They worked on the problem for a few hours. After he said that he couldn't fix it he called someone he knew that he said had better equipment. When they came he said the problem was already fixed. I was forced to pay a service fee to that company when in fact the problem was already fixed. My problem, although it was fixed, is that the guy didn't know that he actually fixed it which led me to think he was unsure of what he was doing. I believe this was a unique incident but overall good experience."

"I ended up losing heat due to a low water switch. I never had a gas furnace. They talked me thru on how to fill the system and did not charge me"