Get matched with top sewer main install, replace or repairers in Redwood City, CA

"We needed a building cleanout installed as a requirement for our remodeling project. Cornelio was very thorough in investigating what were the requirements for the inspection. He installed a dual cleanout following all the requirements which will help us in case of any backups in the future. He was very transparent about the cost, and finished the installation on the following day. Highly recommend him for any plumbing issues."

"I had a backup in my main sewer pipe and Jess Plumbing came out and did a thorough inspection, he then found that my main sewer pipe was incorrectly installed by the previous installer. To make a long story short, this guy knows what he is doing, has the equipment including cameras and an excellent team. They did an AMAZING job at a FAIR price. Replacing the main sewer pipe is no easy job, but they were able to do it and do it right. They also cleaned everything up at the end of the day and even planted back the plants that had to be removed during the process!"

"New water heater was installed and the old one taken away all in a couple hours time. The work was done perfectly and the price was very good. I would definitely hire him again."

"We thought we needed just our washer drain unclogged so we called the company that had fixed that before, you guys. Guys came out. Under the house they discovered rusted sewer lines. When we had our plumbing redone years ago, the company who did those did not remove the old lines. Those old lines were up against the sewer lines and were corroding our sewer lines. So we had to replace the sewer lines. A broken line just before the city line was discovered so we had to replace that too. Anyhow, we so appreciated the kind workers who smiled and waved at us. They worked around our water schedule as we have a physically disabled adult son we care for. They let us watch all the things they had to do. I took pictures and the guys were fine with that. My brand new front yard was not ruined by trenchless sewer system that went in. And my yard looks like we never had sewer lines done. It was amazing. Yes, we would recommend you to all."

"Short version:
They got the job done, but it took two visits and cost about 2-3 times more than it should have because they initially arrived with the wrong equipment and then recommended an unnecessary, expensive video scan.  The extra cost was due to their error and they should have covered at least some of it (if not all) but they refused.

Details:

Our sewer line backed up between our house and the street, and so I called In and Out to clear it.  They arrived with nothing but a hand snake because supposedly other equipment was in the shop.  The plumber was able to (temporarily) clear the obstruction with the hand snake.  Charge: $250, which also included cleaning the trap in one of our interior sinks.  So far so good (although if I'd known they'd come with just a hand snake, I would have done it myself...)
Two weeks later, the line backs up again, because the hand snake only punched a small hole in the obstruction rather clear it completely.  I called In and Out to come back with the correct equipment.  

This time they arrived with the proper equipment, including the full sized snake and water jet to clear the roots.  Given the previous failure to remove the blockage, they recommended sending the video camera down the pipes to diagnose the problem.  Problem = roots from the trees near the sewer line (surprise!).  They used the snake + water jet to remove the roots and clear the obstruction.  Now everything works.  Bill = another $775.  

 Why do they get a C grade?
Issue 1: they refused to refund any of the money from their first, failed intervention.  If they'd just arrived with the right equipment, we would have removed the roots on day one, sparing us another sewer back up and another expensive visit.  They brought the wrong equipment and didn't solve the problem -- there should be at least a partial refund.  Even an apology would have been nice.  But I didn't get either.   instead, we come to Issue 2

 Issue 2:  when they came back, they recommended an unnecessary (and very expensive) video scan of our system which just turned up the obvious problem of roots from the nearby tree.
Total cost was over $1000, for a job where most plumbers would have just gone in with the big snake + jet on day one and knocked out the roots for $250-400.   In and Out ultimately fixed the problem, but we had to endure 2 days of sewer back up and paid 2-3x what we should have.

On the plus side, they were always very prompt, professional, and friendly in person (aside from issues noted above)"

"This contractor performed the service efficiently, and provided the analysis and options for the sewer line. I felt he was honest with the options and did not try to sell additional services that were not warranted, in my opinion."

"Chandlers did a great job. They quoted the repair and got to work. We also added the replacement of the sewer line as the main water line was being replaced. Chandlers added two sewer cleanouts in the front for future access to the sewer and provide a convenient place to empty my RV black tank. I was very pleased with the rapid repair and accommodating the additional work. They made what could have been an ordeal but got it done in 4 days total. I would definitely recommend Chandlers again if the need arises for any other plumbing concerns"

"Leo and Tony and Able are wonderful and amazing. They installed new shut off valves throughout the house and the main. New P-traps throughout, power washed all my decks and fixed two leaks on the second floor and repaired the ceiling. The most beautiful work was installing a new bathtub and tile surround. Able is an artist! Leo is so fair and honest and his team just works hard every minute they were at my house. Came when they said they would. Gave me updates. Did additional work that I asked them for. I would hire them again in a heartbeat."

"Guy who came gave me good advice and advised that he felt my issue was not needed for repair. He didn't try to sale me any service as he saw no need. I appreciate a plumber who isn't trying to get work out of people whom don't need it."

"Michael was extremely professional and experienced with his work. He knew right away the issue with the pipes, toilet was leaking badly. I had a new toilet in the garage, he installed it and made sure the leak was cleared. Highly recommend for plumbing or other issues."