Get matched with top water heater repair or service pros in Smithfield, NC

"I was very impressed with Mr. Chris Massey! I placed a call to him at about 9:10 in the morning to request a quote for a hot water heater replacement. I received his voicemail; however, within only 20 minutes he called me back and was apologetic for missing the original call. I could sense at that point that he was a sincere individual. I explained to him that my electric water heating unit was located in my crawlspace. I also provided him with the dimensions of the tank and its accessibility in said crawlspace. He responded as if he had completed these type of projects countless times in the past. Without even looking at it he gave me a quote right there over the phone. After doing some research I knew that it was a very reasonable one so accepted it immediately. He then told me that he could pick up a new unit and be at my house by around noon. He was actually pulling into my driveway before 11:00 AM. He finished the whole removal/installation process in under two hours and filled me in on everything that he did. He was intelligent, personable and quick. I'd give him 7 stars if I could. This gentleman is truly a class act!"

"Good work replacing furnace, hvac and ductwork. Did not complete job in the time frame promised, but did bring heaters over and provide a gift card to a steakhouse for the inconvenience. I have found them difficult to reach to schedule included service that was included with my purchase."

"Plumber was professional and thorough. He cleared the pipes and ran the washer several times afterwards to ensure that there was no more leaks."

"Excellent customer service. Jeremy and his company are trustworthy and dependable. I highly recommend."

"Chance was punctual, courteous and completed the repair quickly."

"Andrew did an outstanding job. Customer Service was excellent. I will definitely hire him for any future plumbing needs. Will recommend him to family and friends."

"He was prompt, personable and took care of my problem quickly. Defintely will call him again - and he will do 24/7!!"

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"I  called Scott at The Water Heater Experts on a Saturday when our water heater suddenly stopped working.  I left a message, and he returned the call very promptly.  He explained that they were fully booked through Tuesday, but that their policy is to return all calls and attempt to provide direction.  He spent 15+ minutes on the phone with me and my husband going over details about our water heater and troubleshooting.  He advised that we try to unplug and restart the unit.  It worked!!!  There is no doubt who we will call when we need to service or replace our water heater in the future.  What a pleasure!!!  A+++++++
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"Tim did a great job with the replacement of our water heater. Even though it was the day after Thanksgiving he moved some of his other appointments around to come to our home that afternoon. Tim and his assistant were careful to put on shoe covers in the house and to observe COVID 19 precautions. The job required more complicated plumbing since we have a desuperheater loop from our geothermal heat pump that connects to the water heater; the additional charge for this work was minimal. Tim was here until after 5:00 that evening, with the result that we had hot water over the weekend."