Get matched with top addition and remodeling pros in Spring Garden, AL

"My fence installation was completed on 5/9/2024, so this review is 4 months after install. BLUF: Excellent quality work and knowledge. Great communication about project while in-person. Poor communication about coming and going. Unclear communication about costs throughout. Poor customer support after final payment. Will not use again. *The company* below means *Pro Caliber Fence and Deck*. *The owner* below means *Jeremiah Strawderman*. *The crew* below means *employees or hired hands for Pro Caliber Fence and Deck*. Knowledge and Work: - Mostly outstanding! - No other fencing company walked me through what would be best for my situation. - Very pleased with the crew. - A gate was installed incorrectly and needed repairs after 4 months (used different company). Pricing and Costs: - Very pleased with the initial quote. - I believe the cost should have decreased at the end, but I did not argue it because things happened during this project where I know the company lost money (Ill explain below). - Your cost may go up if material cost increases, and your cost will not decrease if they use less materials than quoted. There is no written policy on this. - My initial invoice pricing never changed. The amount of material and labor required during the job turned out to be less than the original quote, and the owner said money would come off of the labor. The total remained unchanged even after reminding the owner. Im okay with it, but its not great practice. - The company bought the wrong fence posts initially. The owner told me this was *on them* as far as cost (plus the correct posts were in the original invoice), but toward the end of the project the owner used it as an excuse for why money did not come off the total. It was a crap excuse, but I took it as meaning he was not going to take any money off and the series of events made me okay with this. Timeliness / Logistics: - Multiple things affected the timeliness of this project that made the company seem like they didnt have their stuff together logistically. - Day 1 was supposed to be post install day. They bought the wrong style of fence posts. The correct style is in my original invoice, but there was an oversight. - The business they bought cedar stringers (two-by-fours) and pickets from had ruined their stringers (two-by-fours) when they arrived to pick up the materials, so they had to repurchase stringers (two-by-fours) from another business. - During install, the air compressor for the companys nail guns died, so they had to buy a new air compressor and new nail guns. - After returning with new nail guns and air compressor, the crew had realized they purchased longer nails than intended and had to leave to buy the correct size nails. - A couple times the crew would leave without a word and come back many hours later. Communication / Customer Support: - Communication was mostly great while on site. Very friendly and willing to explain things. It lacked when off site. - Times for showing up or returning to site were rarely communicated. - When it came to communication about costs, it came across as hand-wavy/unclear/misleading. - At fence completion, the owner said to me, *If you need anything at all, please contact us.* The owners interaction with me does not support this attitude.- We agreed on a metal gate latching system versus a pull-string on my single door which was not installed after my final payment. After 4 weeks of getting a different timeframe that they would be installing the new latch and then didnt show up, there were a couple of fence pickets that could use replacing so I asked the owner if they replaced that sort of thing. The owners response was, *Its wood. Thats not on me,* and lectured me on how I got a deal on pricing and repairs cost them money instead of simply saying *no*. I got another company to complete their job and repairs."

"These guys did a really great job remodeling our kitchen with new countertops and a soft close doors. They also did a great job remodeling our bathroom tub with jetted jets in the tub as well as a rain shower thanks again guys"

"Nathan M and Michael G Everything went well from the beginning of explaining the process of installation to the finishing to including information of cleaning. Technicians were very helpful and impressive in professionalism of their work. Everything was clean when done and explained. Very outstanding work completed."

"I was very impressed with Sentri Homes - their customer service was excellent. They sent a subcontractor to install some vinyl laminate in my bathroom and he ended up getting glue all over the carpet in our bedroom. The sub ended up ghosting both me and Sentri, leaving me stuck with a ruined carpet. Sentri stuck with me for over a month to get the carpet replaced with the identical original and to get the vinyl job 100% completed. The carpet was a Home Depot exclusive and Sentri handled everything with them. I will be using Sentri for a much bigger renovation I have coming up soon, because I know that they will make sure everything gets done right no matter what problems come up. The vinyl looks great too."

"Al was very kind and straightforward. He did initially tried to charge me a little more than the average for the area but after I explained that I had done research for the labor costs and already have materials he got the cost significantly also mention that you found him on Angie's List. I am very pleased with how the floor looks they did a very quick job some very weird layouts because my house is strange though I love its eccentricity. Though it takes a long time to book him because he is usually busy he works very fast, but not sloppily, and the work was completed in approximately 4 days with a small crew of three one of whom was his son. we are almost done with most of our work but I'm a call him back for some minor repairs thing that needs to be completed the only complaint I have is that at least one of the workers is a smoker and I found a few cigarette butts in my yard or in the bushes next to where they were sawing which was not very pleasant. That is a minor complaint though because as contractors go they show up on time and they get the work done and they get the work done well; which, I don't know if you use very many contractors, is unusual and a good thing. Overall I would use them again in a heartbeat and I would suggest them to other people.
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"We requested a quote on-line on a Saturday, received call on Monday and scheduled inspection for estimate on Tuesday.  The estimators were very professional, explained what would need to be done to correct the problem, and what we could expect from the work.  We were pleased with the estimate and signed contract.  Work began on Wednesday and was completed on Saturday.  The technician gave us his business card for us to call him direct if we had additional issues.  Very satisfied with the work and have already recommended this company to others.
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"It worked out very well. He went above and beyond. He was only supposed to power was my porch but he also did the sidewalk and my carport for no additional fee. He takes excellent pride in his work."

Remodeling\nWe guarantee your satisfaction. We pride ourselves on the quality work we provide, while delivering great customer service. Check out our services offered and call or click to schedule an estimate today!

With a combined work experience of 12+ years, we are here to address any of the following needs you may have: Commercial/Residential/Auto: We do a little of everything such as, DEMO, PAINTING, REPAIRS, YARD WORK, TREE WORK, WESTERN STYLE FENCING, PRESSURE WASHING, AND MORE.\nAuto repairs, OIL CHANGE, COMPLETE TUNE UPS, LIGHTS, BATTERIES, WIPERS, LOCK OUTS AND MORE.

"The company has been top of the line. They were very professional. They did an amazing job. What I wanted was did much greater than I could have ever imagine. With total remodeling of my entire home, I don’t think I could have bought a newer home with this much detail work and beauty. I would recommend NYMA to everyone, and of course if I need anything in the future, I will use them again."