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"They were very prompt, did a great job, made recommendations on caring for our septic tank. Very nice polite men."

"Do Yourself a favor and look elsewhere for your water softener needs. I had one of their systems installed over a year ago with the understanding that it had a lifetime warranty, the water softener has not worked properly since it was installed and getting any type of help from Big Power Water has been painstaking! I have been stood up three times and I have yet to get them to come out and fix the problem. One of the primary reasons I bought the water softener is because I live in the Hill Country in Texas and its well known for its hard water. I have a young daughter and a Wife that suffer from Exzema as well as to protect our appliances. Since this system has been installed my wife and daughter continue to still have issues with their exzema and I have had to replace two shower heads as well as a dishwasher! This system hasn't used a full bag of salt in over a year and the salt tank holds water to the point of almost full. Of course that is only part of the issues I have had with this system, it began with leaks and then settings and now this! It is absolutely useless and I believe the only other thing worse than the water softener is the customer service that is provided by Big Power Water! So.....we are a hardworking family that is not well off and we are now 2400.00 dollars out for a softener that I am starting to believe will never work right, that is if I can ever even get Big Power Water to come out and try to fix it! I have asked, no, begged them to please take their softener back and give me a refund for the equipment due to the continued issues and complete lack of trust in the equipment. All efforts to return have been shunned & dismissed! This company is a SHAM, they have already stole 2400.00 from us, please look elsewhere such as Culligan or Kinetico for your water softener needs, NOT Big Power Water! BTW, I have never done it before but if I could have left a 0 star rating for this company I would have! update 4/22/18 Big Power Water did return and replace the head on the Softener unit with a new updated version. The system seems to be working correctly now and we have not had any additional issues. It was unfortunate that we needed to go through the process and that it took so long but in the end it looks like they did correct the issues and that we are not getting the benefits of the system. Thank You Big Power Water for coming out and finding a solution to our system issues."

"Went well. Had issues with the sink manufacturer and Paul helped resolve. Was very professional."

"Roel was amazing. He explained and answered all my questions about everything. Unlike most companies, I didn't feel overcharged by any quotes. Being a first time home buyer, I didn't know anything about the septic tanks. He found that I had 3 tanks and cleaned em and advised me on what to do next. I will definitely use them again and recommend em to anyone who asks."

"They were very patient with me and answered all my questions. They were the only ones on Angi that were able to come right away and replace water heater the same day!"

"It went really well, better than expected. Mr. King was great to work with as he provided me several options for water proofing (for the future) and he installed a sump pump which is what I needed as the first step. He was on time, cleaned up after the job was done (and during) and wanted to make sure we were very happy with his work. I waited to do a review because I wanted to see how the sump pump worked after rain. We have had a couple of good rain events since it was installed and we heard it working and doing its job. The unit is a little loud, but knowing it is working and moving the water out of the crawlspace is all that matters to me."

"He was able to quickly diagnose that the water leak from the water heater was a result of a ruptured tank, resulting in the need to replace the entire water heater."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"They were great. They repaired my old septic system and now it works great. They did the work during our very wet Spring and came back in the summer and smoothed it out and made it look good. I would recommend them for all your septic needs."