Get matched with top septic tank and well pros in Fairfield, OH

"It went very well, I've been using them twice a year summer and winter."

"Water heater pressure relief tanked failed christmas eve. We supplied the part from Home Depot and were up and running in about an hour after first contact with BF. Generally, this is an easy repair that could be DIY, but we were glad to have it done quickly and correctly on Christmas Eve."

"Exnil Septic provided a premium service at our home. The technician was professional, on time, and thorough. Communication from my initial inquiry call to completed service was outstanding, and the level of care and courtesy will make me a return customer. I would enthusiastically recommend Exnil for your septic needs."

"This company is true to their word and genuinely cares about the customer experience. They are responsive to questions and very reliable. I would recommend them to anyone with a septic system!! Thanks for all the help, Simply Septic!"

"Their services straightened up my drain and completely fixed my problem without having to dig up my floor. He used a jet wash high pressure water spray wash that cleaned out the interior drain.  He also sent a camera down the sewer line to check and see the rest of the drain. In addition, he gave me the advice on what to do with the sewer line and I thought that was nice of him to do that."

"They answered first time I called. They were able to do same day service on a septic tank inspection. Report was given on site. They also shared knowledge of septic maintenance and operation."

"The septic tank was pumped satisfactorily. The problem we had was that our gate and latching mechanism were damage by his employee doing the work. We were told that the gate was damaged. We called Mr Andrews after we discovered that gate was damaged. Mr Andrews told me that his employees were independent contractors and were responsible for any damages that occur. Mr Andrews asked me to send him pictures and a description of the damage. He said he would have his independent contractor contact me to resolve the issue. To date we have not heard from his independent contractor or Mr Andrews to resolve the issue The company does a good pumping your septic tank but doesn't take care of any damages that they cause. Gil R"

"Nick from PTS replaced the parts responsible for the leak in no time and our kitchen is once again fully functional.
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"Excellent from beginning to end.  Got a referral from a neighbor who had similar work done recently.  Had a water line (Blue Max) from our house to our barn break.  Roger Henry came out and gave me an estimate to replace that line and to replace the supply line to the house as well as a minor issue with the septic tank.   I wanted to replace the supply line to the house as well as it was also Blue Max and I knew it was only a matter of time (and if it didn't break it would be an issue when selling the house).  Roger is very experienced with this and has a drill which can drill underground for hundreds of feet, thus not disturbing the landscape.  He gave me an estimate which was higher than I got from others who would dig a trench along the entire line, but in addition to not disturbing the landscape, Roger's method will likely increase the lifetime of the line as there are no ups and downs as there would be in a trench.  Essentially they dug two holes (one for each section of line and drilled from there to either end.  Really neat.  Over 300 feet of line in all and used copper at both ends with black poly in between.   The water works great and we have more water pressure at the barn than before.  The workers were very professional and kept the interior part where they needed to access our basement clean as well.  As I said, a little more money than some others, but I have no regrets with going with Henry Excavating and their drilling method for replacement of our underground water lines.
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"The installation and responsiveness was very professional.  The installer, Danny, took time to use all copper/brass fittings since that is what our piping is.  He took pride in doing an exceptional job.  After a few days, we noticed the water had an off odor to it.  I couldn't pick up the smell, but my wife could.  We asked about it and Butler quickly came out and brought an replacement resin tank to see if that would address it.  It didn't.  They brought ANOTHER resin tank out. This time, without the carbon filtering media.  We still had the odor.  It was strong enough that my wife couldn't drink it, make coffee with it, etc.
All of the customer service and response time by Sue, the office scheduler, and the installation/troubleshooting team was exceptional.
Since we could not seem to correct the issue regardless of what was tried, I contacted another supplier of water softeners and had them come and install a unit.  The smell was gone.  The water was soft.  I can only assume it was a bad batch of resin...or a unique composite that my wife could detect. 
This is where the story changes: I contacted Butler to tell them we had replaced their unit and why.  I asked them to come pick up their unit and to refund $1100.  I didn't request a complete refund since I knew they had incurred expenses with the replacement resin tanks. I kept calling Sue asking if they were going to accept my offer.  She assured me that the owner, Art Friedrich, would call me back.  I then called/emailed every 3-4 days for the next month.  I was told that Art was: In a meeting, not available, on a conference call, in Columbus in a meeting, etc.  I gave up.  On 7/29/14, I contacted Angie's List to get help. The folks at Angie's List were outstanding.  On 7/30/14, the day Angie's List contacted Butler Water Systems, Art called me to apologize for "letting things slip through the cracks." 
He said my request for a refund of $1100 was very reasonable and that he would have Sue call to schedule a time for picking up the unit.  That happened the next day, 7/31.  However, you guessed it, NO REFUND.  :-(
I called the office and spoke to Sue on 8/12/14.  She was shocked to learn that I had not received the check since she has prepared it for Art's signature on 7/31.  She promised to check on it and call me back.  She did within the hour, to tell me that Mrs. Friedrich had secured a Cashier's Check and she was going to drive across town NOW to bring it to me.  She did.
My summary: The staff of Butler Water Systems is professional and responsive.  They know their business well. However, the owner is clearly lacking in professionalism and responding to the requests of customers.  I hope this review is helpful for both prospective clients AND Butler Water Systems.
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